Assistant General Manager - Kettner's, Central London

The Role

At Soho House, the

Assistant General Manager is responsible for supporting all aspects of the business in conjunction with the General Manager.

The AGM oversees service standards, operational efficiency, member/guest experience and staff retention, including day‑to‑day team management.

The AGM is also an ambassador for the Soho House brand, fully embracing our ethos and supporting staff, member and guest experience.

What’s in it for you?

• Weekly Pay
• Team meal while on shift prepared by our chefs
• Every House Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rate: Any Bedroom, Any House, $100 a night
• Private Health and Dental Care
• Life Assurance
• Day off on your birthday
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

Soho House offers competitive compensation packages that feature global benefits and perks.

Whether you’re seeking entry‑level employment or a new opportunity to expand your career, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Key Duties
• Oversee and drive an inclusive environment that ensures every member and team member embodies the Soho House Pillars and Values.
• Collaborate with all Support Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, MR, Events & Programming, Finance, Housekeeping and Facilities.
• Act as an influential leader and decision maker that supports, guides, develops and implements policies, procedure and systems to improve business operations, service, retention and overall experiences outlined by the General Manager.
• Implement, oversee and understand the commercial viability of your business.
• Manage day‑to‑day operations, both front and back of house, with hands‑on problem solving.
• Understand and provide direction and strategy for the MNE overview.
• Maintain effective communication with internal and external stakeholders.
• Work closely with the General Manager to assess and develop operational goals based on weekly, daily and quarterly business performance reviews.
• Execute action plans on time and within budget to support business improvements, focusing on optimising profit, minimising margins and promoting exceptional experience for member, guest and staff.
• Adhere to Soho House & Co company policies for food safety, allergy procedures and creating an overall safe and inviting space for members, guests and staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards.
• What We Are Looking For
• Minimum of 2+ years’ experience in a similar capacity.
• Thrives in fast‑paced, high‑volume environments and maintains composure while quickly and effectively problem solving under pressure.
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
• Can demonstrate competency as outlined in the training schedule and Club School.
• Can work flexible shifts and schedules, including weekends and holidays as needed.
• Able to take direction, work in a team environment and work autonomously.
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