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- Tasks: Support the General Manager in driving service standards and enhancing member experiences.
- Company: Join the vibrant Soho House team with a focus on hospitality and inclusivity.
- Benefits: Weekly pay, 50% off food & drink, private health care, and birthday day off.
- Why this job: Be an influential leader in a dynamic environment while making a real impact.
- Qualifications: 2+ years in a similar role, strong problem-solving skills, and a passion for customer service.
- Other info: Enjoy fun team events and continuous training to boost your career.
The predicted salary is between 36000 - 60000 £ per year.
1 Year Fixed Term Contract - Maternity Cover
The Role… At Soho House, the Assistant General Manager is responsible for supporting all aspects of the business in conjunction with the General Manager. The AGM oversees service standards, operational efficiency, member/guest experience and staff retention. Including day‑to‑day team management, the AGM is also an ambassador for the Soho House brand and fully embraces our ethos, supports staff, members and guests.
What’s in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry‑level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties…
- Overseeing and driving of an inclusive environment that ensures every member and team member both feels and embodies the Soho House Pillars and Values.
- Collaborate with all Support Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, MR, Events & Programming, Finance, Housekeeping and Facilities.
- Influential leader and decision maker that supports, guides, develops and implements policies, procedure and systems to improve business operations, service, retention and overall experiences that have been outlined by the General Manager.
- Implementing, overseeing and understanding the commercial viability of your business.
- Effective hands‑on day‑to‑day management and problem solving both front and back of house operations.
- MNE overview, understanding, direction and strategy.
- Effective communication with internal and external stakeholders.
- Work closely with General Manager to assess and develop operational goals based off weekly, daily and quarterly business performance reviews.
- Execute action plans on time and budget to support business improvements and focus on optimising profit, minimising margins and promote exceptional experience(s) for member, guest, staff.
- Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards.
What We Are Looking For...
- Minimum of 2+ years’ experience in similar capacity
- Thrive in fast‑paced, high‑volume environments and maintain calm, through quickly and effectively problem solving under pressure
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
- Must be able to demonstrate competency as outlined in the training schedule and Club School
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
- Ability to take direction, work in a team environment and autonomously
Assistant General Manager - Electric House (Maternity Cover) employer: Soho House & Co.
Contact Detail:
Soho House & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager - Electric House (Maternity Cover)
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Soho House or similar venues. A friendly chat can lead to insider info about the role and even a referral!
✨Tip Number 2
Prepare for the interview by diving deep into Soho House's values and culture. Show us how you embody these principles in your past roles. We love candidates who can demonstrate their passion for hospitality and customer service!
✨Tip Number 3
Practice your problem-solving skills! As an AGM, you'll need to think on your feet. Consider common challenges in hospitality and how you would tackle them. We want to see your critical thinking in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Soho House family. Let’s make it happen!
We think you need these skills to ace Assistant General Manager - Electric House (Maternity Cover)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant General Manager role. Highlight your experience in hospitality and how it aligns with our values at Soho House. We want to see how you can bring your unique flair to our team!
Showcase Your Leadership Skills: As an AGM, you'll be leading a team, so don’t forget to mention your leadership experience. Share examples of how you've motivated teams or improved service standards in previous roles. We love seeing candidates who can inspire others!
Be Authentic: Let your personality shine through in your application. We value authenticity and want to know what makes you tick. Share your passion for hospitality and how you connect with guests and team members alike. It’s all about creating that welcoming atmosphere!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Soho House & Co.
✨Know the Soho House Ethos
Before your interview, take some time to really understand the Soho House brand and its values. Familiarise yourself with their pillars and how they create an inclusive environment. This will help you demonstrate that you not only fit the role but also embody what the company stands for.
✨Showcase Your Leadership Skills
As an Assistant General Manager, you'll need to be a strong leader. Prepare examples from your past experiences where you've successfully managed teams or improved service standards. Be ready to discuss how you can support and develop staff while driving operational efficiency.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your ability to handle high-pressure situations. Think of specific instances where you've solved problems effectively in fast-paced environments. Highlight your calmness under pressure and your approach to ensuring a great experience for both guests and staff.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
