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For Companies At a Glance
- Tasks: Handle calls and emails for room reservations, converting enquiries into bookings.
- Company: Join the vibrant team at Soho House & Co in London.
- Benefits: Enjoy global discounts, private health care, and a cycle to work scheme.
- Why this job: Be part of a luxury hospitality brand and exceed guest expectations daily.
- Qualifications: Customer service experience is essential; familiarity with Opera is a plus.
- Other info: Gain valuable skills in a dynamic environment with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
Main Duties
- Effectively handle all incoming calls and email enquiries for room reservations for Soho House properties, converting enquiries to bookings in line with mystery shop guidelines.
- Accurate data entry, ensuring that all guest records are correctly inputted at all times, without exception.
- Be commercially aware and able to offer recommendations on services, keeping up to date with all promotions and special offers across the business.
- Ensure that Soho House reputation is second to none within the industry in terms of customer experience by continually exceeding guests' expectations and providing service excellence.
- Undergo any training needed to achieve the above responsibilities.
Qualifications / Requirements
- Previous experience in a Reservations Agent role or similar – telephone based customer service experience essential.
- Previous experience with Opera is desirable.
- Excellent attention to detail and administration skills.
- Previous experience of working with high profile/VIP guests.
- Experience working in a 5-star/luxury hotel is ideal, but not essential.
- Problem solving skills and previous experience of managing complaints efficiently.
- Excellent reading, writing, and oral proficiency in the English language.
- Excellent time management skills with the ability to prioritise tasks and meet deadlines.
- Sufficient knowledge of Microsoft Office.
Benefits
- Discounts at Soho House globally, as well as Soho Home and Cowshed.
- Soho Friends Membership.
- Enhanced Pension Scheme.
- Private Health and Dental Care.
- Cycle to Work Scheme/Season Ticket Loan.
- In conjunction with Soho Impact, two days paid a year to support a charity of your choice.
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Other
Industries: Hospitality
Rooms Reservation Agent employer: Soho House & Co
Contact Detail:
Soho House & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rooms Reservation Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Soho House & Co. Understand their values, culture, and what makes them stand out in the hospitality industry. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can highlight your previous experience in customer service and reservations, especially if you've dealt with high-profile guests before.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've handled complaints or tricky situations in the past. This will demonstrate your ability to maintain Soho House's reputation for excellent customer service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Rooms Reservation Agent
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous experience in customer service, especially if it’s in a reservations role. We want to see how you’ve handled calls and emails, so share specific examples of how you’ve turned enquiries into bookings!
Be Detail-Oriented: Attention to detail is key for us at StudySmarter. When filling out your application, double-check for any typos or errors. We love candidates who can keep things accurate and organised, just like we do with our guest records.
Know Your Stuff: Familiarise yourself with our services and promotions before applying. Showing that you’re up to date with what we offer will demonstrate your commercial awareness and enthusiasm for the role. It’s all about exceeding expectations!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at Soho House & Co
✨Know Your Stuff
Before the interview, make sure you’re familiar with Soho House & Co and their properties. Research their services, promotions, and what sets them apart in the hospitality industry. This will help you answer questions confidently and show your genuine interest in the role.
✨Practice Makes Perfect
Since this role involves handling calls and emails, practice your communication skills. Role-play common scenarios you might encounter as a Rooms Reservation Agent, like converting enquiries into bookings or managing complaints. This will prepare you for real-life situations during the interview.
✨Show Off Your Attention to Detail
Highlight your attention to detail by sharing specific examples from your previous roles. Discuss how you ensured accurate data entry or managed guest records flawlessly. This is crucial for the position, so make sure they see you as someone who values precision.
✨Be Ready to Problem Solve
Prepare to discuss how you've handled difficult situations in the past. Think of examples where you resolved complaints or exceeded customer expectations. This will demonstrate your problem-solving skills and ability to maintain a high standard of service, which is key for Soho House.