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- Tasks: Support the General Manager in driving service standards and operational efficiency.
- Company: Join the vibrant team at Soho House Manchester, a hub of creativity and hospitality.
- Benefits: Enjoy team meals, discounts, health plans, and exclusive access to training and discounts.
- Why this job: Be part of an innovative environment where you can grow and make a real impact.
- Qualifications: 3-5 years in hospitality management with strong interpersonal skills.
- Other info: Dynamic role with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Benefits:
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Team Room Rates; Any Bedroom, Any House, $100 a night
- Health Cash Plan (option to add children)
- Dental Plan (option to add children)
- Birthday Day Off
- Discount on Cowshed products and Soho Home (up to 50%)
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
Soho House Manchester is located in the St John’s area in the heart of the city, spanning across 5 floors of the former Granada Studios. We have an extensive gym, steam room and sauna, outdoor rooftop pool surrounded by sunbed and a bar, late night bar and live music space. There are casual lounge areas for food and drink on the 8th floor and a members’ restaurant for more formal dining. The house also includes 23 bedrooms on the 6th floor.
The Role:
At Soho House, the Assistant General Manager (AGM) is responsible for supporting all aspects of the business in conjunction with the General Manager. The AGM oversees service standards, operational efficiency, member/guest experience and staff retention. Including day-to-day team management, the AGM is also an ambassador for the Soho House brand and fully embraces our ethos, supporting staff, member and guest experience. A successful Assistant General Manager will collaboratively partner with the General Manager to develop goals and actionable items required to optimise performance and profitability.
Main Duties:
- Overseeing and driving an inclusive environment that ensures every member and team member both feels and embodies the Soho House Pillars and Values.
- A strong understanding of product from food and drink to accommodation.
- Implementing, overseeing and understanding the commercial viability of your business.
- Effective hands-on day to day management and problem solving both front and back of house operations.
- MNE overview, understanding, direction and strategy.
- Effective communication with internal and external stakeholders.
- Work closely with General Manager to assess and develop operational goals based off weekly, daily and quarterly business performance reviews.
- Execute action plans on time and budget to support business improvements and focus on optimising profit, minimising margins and promoting exceptional experiences for members, guests, and staff.
- Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, and staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards.
- Collaborate with all Support Office business functions to drive effective processes and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, MR, Events & Programming, Finance, Housekeeping and Facilities.
- Influential leader and decision maker that supports, guides, develops and implements policies, procedures and systems to improve business operations, service, retention and overall experiences that have been outlined by the General Manager.
What we are looking for:
- Up to 3-5 years’ experience in a busy hospitality venue within a Senior Management capacity
- Innovator and influencer with previous experience managing F&B operations
- Excellent interpersonal skills and ability to build relationships (internal and external)
- Strong attention to detail
- Excellent customer service
- Fluent in English
- Organised and reliable
- Ability to work and maximise relationships within a diverse team
- Computer literacy within Opera, Micros and Adaco advantageous
- Full understanding of local authority requirements
- Personal license holder
- SIA knowledge, understanding and experience
Physical Requirements:
- Must be able to seize, grasp, turn and hold objects by hand
- Able to work on your feet for at least 8 hours
- Occasionally kneel, bend, crouch and climb as required
Expected Working Hours:
Varying shift times across the seven days, to include working evenings, weekends, opens & closes.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Hospitality
Assistant General Manager- Manchester employer: Soho House & Co
Contact Detail:
Soho House & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager- Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Soho House. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by knowing the ins and outs of Soho House. Familiarise yourself with their values and ethos, and think about how you can embody them as an Assistant General Manager.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've successfully managed teams and improved guest experiences in your previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Soho House.
We think you need these skills to ace Assistant General Manager- Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Assistant General Manager role. Highlight your previous management experience in hospitality and any relevant achievements that showcase your ability to drive operational efficiency and enhance guest experiences.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the hospitality industry and why you want to join Soho House. Mention specific aspects of the job description that excite you and how you can contribute to the team.
Showcase Your Leadership Skills: As an AGM, you'll be leading a diverse team. In your application, share examples of how you've successfully managed teams in the past, resolved conflicts, and fostered an inclusive environment. This will show us you're the right fit for our culture.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Soho House & Co
✨Know the Brand Inside Out
Before your interview, dive deep into Soho House's ethos and values. Familiarise yourself with their unique offerings, from the Cookhouse & Tonic programmes to the exclusive member experiences. This knowledge will help you demonstrate your alignment with their culture and show that you're genuinely interested in being part of the team.
✨Showcase Your Leadership Skills
As an Assistant General Manager, you'll need to exhibit strong leadership qualities. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or improved service standards. Highlight how you can foster an inclusive environment and drive operational efficiency.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges you might face in a busy hospitality venue and how you would tackle them. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Engage with Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and future goals for the venue. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Remember, they want to see your interpersonal skills in action!
