At a Glance
- Tasks: Welcome guests and ensure their stay is seamless and enjoyable.
- Company: Join the award-winning Firmdale Hotels, known for luxury and exceptional service.
- Benefits: Earn £15.50 - £17.00 per hour, plus amazing perks like discounts and flexible scheduling.
- Other info: Enjoy ongoing training, social events, and career growth opportunities.
- Why this job: Be the face of hospitality in a vibrant hotel environment and make memorable experiences.
- Qualifications: Strong customer focus, teamwork skills, and a passion for exceptional service.
Firmdale Hotels is a collection ofaward-winning luxury hotels located in the heart of London and New York.Renowned for our unique design, exceptional service, and warm hospitality, wepride ourselves on creating memorable experiences for our guests. Each of ourproperties, including the vibrant Soho Hotel, offers a distinctive blend ofstyle and comfort.
We have an exciting opportunity for a dynamicReceptionist to join our highly successful team at The Soho Hotel. As a vitalmember of our front office team, you will be the first point of contact for ourguests, providing a warm welcome and ensuring their stay is seamless andenjoyable. Your confident and engaging communication skills will help deliverinspirational service that exceeds guest expectations.
Responsibilities:
- Greet and welcome guests with a friendly and professional demeanour.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints promptly andcourteously.
- Coordinate with other departments to fulfil guest needs and enhancetheir experience.
- Maintain an organised and tidy front desk area.
- Assist with reservations and ensure accurate guest information isrecorded.
- Provide information about hotel facilities, services, and localattractions.
- Ensure compliance with all hotel policies and procedures.
What you Need:
- A keen willingness to work as part of a team.
- Strong customer focus and a passion for delivering exceptional service.
- Warmth, impeccable presentation, and a professional appearance.
- Excellent attention to detail and organisational skills.
- Enthusiasm, positivity, and a proactive approach to tasks.
WhatWe Offer:
- Competitive hourly rate of £15.50 - £17.00 inclusive of service charge.
- Access to Wagestream ourfinancial wellbeing app. Stream your accrued earnings before pay day,benefit from everyday savings and real time financial coaching.
- Health cashplan(including contributions towards dental, optical, alternativeand complementary therapies)
- Discounted cinema tickets,gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme forrecommending top talent
- Flexible scheduling without splitshifts
- Dry cleaning service forwork attire and discounted personal dry cleaning
- Enhanced holiday allowancebased on length of service
- Season ticket loan forconvenient commuting
- Ongoing training,professional development, and fully funded English lessons
- Regular social events, teamactivities, and fitness sessions
- Benefits like cycle to workscheme and annual long service awards
- Exclusive discounts atDesign Hotels, staff sales, spa discounts, and product perks
- And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winninggroup of 11 luxury hotels and 10 bars and restaurants in London and New York.World renowned for their unique interiors and exceptional service, the hotelsare trailblazers in hospitality and design.
We are delighted to have been recognised by thehospitalityand travel industries for the great work our teams haveachieved. To name a few of our recent awards and accolades:
- Proud winners ofThe Times Best Places to Work for both 2024 and 2025
- The Kings Award for Enterprise 2024 foroutstanding contribution to International Trade
- Manager of the Year – Helle Jensen –Cateys 2024
- Food & Beverage Manager of theYear - Pedro Paulo - Hotel Cateys 2024
- Hotel Chef of the Year Finalist - JamieAtkinson - Hotel Cateys 2024
- Haymarket Hotel & The Soho Hotel –One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
- Covent Garden Hotel – One AA Rosette forCulinary Excellence 2025
- Dorset Square Hotel – AA Breakfast Award2025
- Charlotte Street Hotel, The Soho Hotel,Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
- Ham Yard Hotel - two AA Rosettes forCulinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AABreakfast Award
- Dorset Square Hotel – One AA Rosette forCulinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel &Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and WarrenStreet - Michelin keys
- Number Sixteen - Best Boutique Hotels inLondon, The Times, 2024.
Join us at TheSoho Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality.
Firmdale Hotelswelcomes applicants from all backgrounds and is committed to an inclusiveworkplace. Please let us know if you need adjustments during the recruitmentprocess.
In line with the Asylum andImmigration Act 1996, we do require all applicants to have the eligibility tolive and work in the United Kingdom. Documentation will be required atinterview stage.
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Receptionist in City of Westminster employer: Soho Hotel
Firmdale Hotels is an exceptional employer, offering a vibrant work culture that prioritises creativity and excellence in hospitality. As a Receptionist at The Soho Hotel, you will enjoy competitive pay, flexible scheduling, and numerous employee benefits including health cash plans, ongoing training, and regular social events, all within the dynamic environment of London's luxury hotel scene. Join a team that values your contributions and supports your professional growth while delivering memorable experiences to guests.
