At a Glance
- Tasks: Lead a dynamic reception team to create unforgettable guest experiences.
- Company: Join the award-winning Firmdale Hotels, known for luxury and exceptional service.
- Benefits: Enjoy competitive pay, flexible scheduling, and exclusive discounts.
- Other info: Ongoing training, social events, and opportunities for professional development.
- Why this job: Be part of a vibrant community that values excellence and innovation in hospitality.
- Qualifications: Supervisory experience and a passion for delivering outstanding customer service.
The predicted salary is between 13 - 14 £ per hour.
Are you passionate about deliveringexceptional service and creating unforgettable guest experiences?
Firmdale Hotels is seeking an enthusiastic and dedicated Reception Supervisor to joinour prestigious team at The Soho Hotel.
At Firmdale Hotels, we pride ourselves on ourunique approach to hospitality, combining luxury and comfort with a warm, welcoming atmosphere.
Our hotels are renowned for their distinctive style, exceptional service, and attention to detail.
As a member of our team, you’llbe part of a vibrant community that values excellence and innovation ineverything we do.
As a Reception Supervisor, you will play acrucial role in ensuring our guests receive outstanding service from the momentthey arrive.
You will lead and inspire our front office team, ensuring everyinteraction is professional, warm, and efficient.
Responsibilities
- Supervising and supporting the reception team to deliver seamless andmemorable guest experiences.
- Handling guest inquiries and resolving any issues promptly andeffectively.
- Coordinating with other departments to ensure smooth operations andguest satisfaction.
- Training and mentoring new team members, fostering a positive andcollaborative work environment.
- Maintaining impeccable presentation and adhering to the higheststandards of hospitality.
What you Need
- A keen willingness to work as part of a dynamic team.
- Proven supervisory experience in a customer-focused environment.
- Exceptional communication and interpersonal skills.
- A passion for detail and a commitment to delivering excellence.
- Warmth, enthusiasm, and impeccable presentation.
- What
We Offer
- Competitive hourly rate of £13.80 plus service charge.
- Access to Wagestream ourfinancial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cashplan(including contributions towards dental, optical, alternativeand complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme forrecommending top talent
- Flexible scheduling withoutsplit shifts
- Dry cleaning service forwork attire and discounted personal dry cleaning
- Enhanced holiday allowancebased on length of service
- Season ticket loan forconvenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, teamactivities, and fitness sessions
- Benefits like cycle to workscheme and annual long service awards
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winninggroup of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotelsare trailblazers in hospitality and design.
We are delighted to have been recognised by thehospitalityand travel industries for the great work our teams haveachieved. To name a few of our recent awards and accolades:
- Proud winners of The Times Best Places to Work for both 2024 and 2025
- The Kings Award for Enterprise 2024 foroutstanding contribution to International Trade
- Manager of the Year – Helle Jensen –Cateys 2024
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Haymarket Hotel & The Soho Hotel –One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
- Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
- Dorset Square Hotel – AA Breakfast Award2025
- Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AABreakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel &Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
Join us at The Soho Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility tolive and work in the United Kingdom.
Documentation will be required atinterview stage.
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Reception Supervisor in City of Westminster employer: Soho Hotel
Firmdale Hotels is an exceptional employer, offering a vibrant work culture that prioritises creativity and excellence in hospitality. As a Receptionist at The Soho Hotel, you will enjoy competitive pay, flexible scheduling, and numerous employee benefits including health cash plans, ongoing training, and regular social events, all within the dynamic environment of London's luxury hotel scene. Join a team that values your contributions and supports your professional growth while delivering memorable experiences to guests.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Soho Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Soho Hotel
Don't be shy about reaching out to Soho Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Supervisor in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Soho Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Soho Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
