Store Team Member

This is an exciting opportunity to join our fabulous team.

You will be part of the team that will be the driving force in store,
delivering our vision of:

Honest, good-mood food, crafed coffee, and drinks – proudly served,
delivering soul at scale.

You will do this through collaboration with the team to fulfil our
mission:

• Good is always served.
• To curate quality products and welcoming environments, to secure the
  return visit.
• To always be good for colleagues and customers.

We work together to achieve this through the demonstration of our company
values, these are:

• Be consistently good - Part of our ethos is about not overstating
  who we are, so for us being ‘good’ really is good enough, and it’s what we
  strive for. When we say ‘good’ we have to deliver on that so we can be
  relied on to deliver our brand promise of being consistently good for our
  customers and our team.
• Be proud to serve - As a business we feel proud about what
  we’re offering up, and we pride ourselves on working as a team that are
  proud to serve.
• Be the good in someone’s day - A welcoming smile, remembering an
  order, doing something above and beyond to make each customer feel valued.
  It’s the little things that matter, and the smallest thing can add some
  good to a person’s day.

The Perks of the Job:

• Great training package & development.
• Flexible shift patterns to ensure our teams enjoy a good work/life balance.
• Free food and free drink whilst on duty.
• Your Big Event extra day’s holiday each year.
• Pension scheme to help you plan your future.

AND… this is not just a job … being part of a team who craft superb coffee, creating a memorable experience for our guests, is an artform deserving recognition. We are proud to say 52% of our managers started as team members with us and 14% of our people have been with us for longer than 5 years.

What we need from You:

• A love of people, good food and an appreciation of great coffee.
• A strong team ethic – developing a team that achieves success
  together, and who look after each other.
• High standards in all you do, with great attention to detail,
  inspiring those behaviours in others.
• Bags of energy and enthusiasm.
• Ability to multitask and confidently work across both FOH and BOH,
  from cooking in the kitchen to preparing drinks, handling service and maintaining cleanliness.
• Flexibility to work across different shifts.

Team Member responsibilities are:

• Provide excellent customer service by greeting guests, taking
  orders accurately, and ensuring a positive dining experience.
• Serve high-quality hot and cold drinks, and food, following our
  brand standards and specifications for all menu items, including hot food categories.
• Ensure the café is always clean, tidy, and well-stocked, creating a
  welcoming atmosphere for customers and the team.
• Adapt to various tasks throughout the day, working as part of a
  hands-on team that supports each other all the time.
• Adhere to all food safety, hygiene, and operational procedures to
  maintain quality and consistency in service and food preparation.
• From cooking in the kitchen to preparing drinks and handling
  service, every team member contributes to all areas of the café operation.

What we stand for:

• BEING GOOD and DOING GOOD.
• Ensuring our team enjoy a good work/life balance linked to shift
  patterns.
• Being part of our local community.
• Being a fair employer – no zero contracts for permanent team.
• Positively employing young people entering work –paying an adult
  wage, with protected hours.
• Celebrating family – a free big event day per year.
• Celebrating diversity – we are proud to be an inclusive employer.

Why join us:

• Company pension.
• Store discount.
• Excellent training programme.
• Access to apprenticeships after 6 months’ service.
• Additional leave - Entitlement of 28 days holiday per year,
  increasing after 5 years’ service to 33 days.

Join our team and be part of a café where great food, service, and
teamwork come together!