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- Tasks: Lead a vibrant team to deliver amazing coffee and food experiences.
- Company: Join SOHO Coffee, where we pride ourselves on good vibes and great service.
- Benefits: Enjoy flexible shifts, free meals, and a supportive work environment.
- Why this job: Be part of a team that crafts memorable moments for customers every day.
- Qualifications: People person with front of house skills and a passion for service.
- Other info: Great career growth opportunities with many managers starting as team members.
The predicted salary is between 24000 - 30000 £ per year.
Our supervisors work with the store manager, team, and wider business to fulfil our vision of: Honest, good mood food, crafted coffee, and drinks – proudly served, delivering soul at scale. Supervisors do this through collaboration with the team to fulfil our mission: Good is always served.
To curate quality product and welcoming environments, to secure the return visit. To always be good for colleagues and customers. We work together to achieve this through demonstration of our company values, these are:
- Be consistently good - Part of our ethos is about not overstating who we are, so for us being ‘good’ really is good enough, and it’s what we strive for. When we say ‘good’ we have to deliver on that so we can be relied on to deliver our brand promise of being consistently good for our customers and our team.
- Be proud to serve - As a business we feel proud about what we’re offering up, and we pride ourselves on working as a team that are proud to serve.
- Be the good in someone’s day - A welcoming smile, remembering an order, doing something above and beyond to make each customer feel valued. It’s the little things that matter, and the smallest thing can add some good to a person’s day.
As a Supervisor you will need to demonstrate these values daily by being flexible & working where the team needs you most. Our Supervisors are masters in customer service and strive to make a positive difference to every customer's day. They are proud to serve our amazing food to our customers, producing our range of delicious drinks and crafting our beautiful coffees. You will champion your team to ensure that SOHO brand standards & high product quality are met & delivered every time. Our Supervisors ensure that our customers are really well looked after by running a brilliant shift. You’ll share our passion and personality with our customers and our team, so together you can create a fantastic environment to work in.
The Perks of the Job:
- Great training package & development.
- Flexible shift patterns to ensure our teams enjoy a good work/life balance.
- Free meal and 2 free drinks whilst on duty.
- Your Big Event extra day’s holiday each year.
- Pension scheme to help you plan your future.
AND… this is not just a job … being part of a team who craft superb coffee, creating a memorable experience for our guests, is an art form deserving recognition. We are proud to say 52% of our managers started as team members with us and 14% of our people have been with us for longer than 5 years.
What we need from you:
- You will need to be a people person with fantastic front of house skills.
- Great attention to detail.
- The desire to learn and really love what you do.
What we stand for:
It is very important you respect and believe in the company you choose to work for. Here at SOHO we believe in: BEING GOOD and DOING GOOD. Ensuring our team enjoy a good work/life balance linked to shift patterns. Being part of our local community. Being a fair employer – no zero contracts for permanent team. ‘Hiring the attitude and training the skill’ – no previous experience is required.
If you are full of beans and have customer service experience, particularly within a high-volume food and drink business or the hospitality industry, then we would love to hear from you.
Supervisor SOHO COFFEE Wigmore ST in London employer: SOHO Coffee Shops Ltd
Contact Detail:
SOHO Coffee Shops Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor SOHO COFFEE Wigmore ST in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you align your answers with their ethos of being 'good' and 'doing good'.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd make someone's day better. Remember, it's all about those little things that matter, so be ready to share examples during your chat.
✨Tip Number 3
Show your passion for coffee and food! If you’ve got a favourite drink or dish from SOHO, mention it. This not only shows your enthusiasm but also helps you connect with the team on a personal level.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the SOHO family and contributing to our mission of serving good mood food and crafted drinks.
We think you need these skills to ace Supervisor SOHO COFFEE Wigmore ST in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for coffee and customer service shine through! We want to see how excited you are about being part of our team and creating memorable experiences for our guests.
Be Authentic: Remember, we value honesty and being 'good' over perfection. So, be yourself in your application! Share your genuine experiences and how they align with our values of being proud to serve and making someone's day better.
Highlight Teamwork Skills: As a supervisor, collaboration is key! Make sure to mention any past experiences where you've worked well in a team. We love seeing how you can contribute to our mission of delivering soul at scale together with your colleagues.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and get you on board to start crafting that superb coffee with us.
How to prepare for a job interview at SOHO Coffee Shops Ltd
✨Know the Company Values
Before your interview, take some time to really understand SOHO's values: being consistently good, proud to serve, and being the good in someone's day. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with their ethos.
✨Showcase Your Customer Service Skills
As a Supervisor, you'll need to be a master in customer service. Prepare to discuss specific instances where you've gone above and beyond for customers. Highlight your front-of-house skills and how you've created welcoming environments in previous roles.
✨Demonstrate Team Collaboration
SOHO emphasises teamwork, so be ready to talk about how you've successfully collaborated with others in the past. Share stories that illustrate your flexibility and ability to work where the team needs you most, as well as how you’ve supported colleagues to achieve common goals.
✨Express Your Passion for Food and Drink
Let your enthusiasm for crafting quality food and drinks shine through during the interview. Discuss any relevant experience you have in the hospitality industry and why you love being part of a team that creates memorable experiences for customers. This passion can set you apart!