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- Tasks: Lead a team to deliver amazing food and drinks while creating a welcoming atmosphere.
- Company: Join SOHO, a vibrant place where good food and great service come together.
- Benefits: Enjoy flexible shifts, free meals, and a supportive work environment.
- Why this job: Make a positive impact on customers' days while developing your skills.
- Qualifications: People person with front of house skills and a passion for service.
- Other info: Great career progression opportunities with many managers starting as team members.
The predicted salary is between 28800 - 43200 £ per year.
Our supervisors work with the store manager, team, and wider business to fulfil our vision of: Honest, good mood food, crafted coffee, and drinks – proudly served, delivering soul at scale. Supervisors do this through collaboration with the team to fulfil our mission: Good is always served.
To curate quality product and welcoming environments, to secure the return visit. To always be good for colleagues and customers. We work together to achieve this through demonstration of our company values:
- Be consistently good - Part of our ethos is about not overstating who we are, so for us being ‘good’ really is good enough, and it’s what we strive for. When we say ‘good’ we have to deliver on that so we can be relied on to deliver our brand promise of being consistently good for our customers and our team.
- Be proud to serve - As a business we feel proud about what we’re offering up, and we pride ourselves on working as a team that are proud to serve.
- Be the good in someone’s day - A welcoming smile, remembering an order, doing something above and beyond to make each customer feel valued. It’s the little things that matter, and the smallest thing can add some good to a person’s day.
As a Supervisor you will need to demonstrate these values daily by being flexible & working where the team needs you most. Our Supervisors are masters in customer service and strive to make a positive difference to every customer's day. They are proud to serve our amazing food to our customers, producing our range of delicious drinks and crafting our beautiful coffees. You will champion your team to ensure that SOHO brand standards & high product quality are met & delivered every time. Our Supervisors ensure that our customers are really well looked after by running a brilliant shift. You’ll share our passion and personality with our customers and our team, so together you can create a fantastic environment to work in.
The Perks of the Job:
- Great training package & development.
- Flexible shift patterns to ensure our teams enjoy a good work/life balance.
- Free meal and 2 free drinks whilst on duty.
- Your Big Event extra day’s holiday each year.
- Pension scheme to help you plan your future.
AND… this is not just a job … being part of a team who craft superb coffee, creating a memorable experience for our guests, is an art form deserving recognition. We are proud to say 52% of our managers started as team members with us and 14% of our people have been with us for longer than 5 years.
What we need from you:
- You will need to be a people person with fantastic front of house skills.
- Great attention to detail.
- The desire to learn and really love what you do.
What we stand for:
It is very important you respect and believe in the company you choose to work for. Here at SOHO we believe in: BEING GOOD and DOING GOOD. Ensuring our team enjoy a good work/life balance linked to shift patterns. Being part of our local community. Being a fair employer – no zero contracts for permanent team. ‘Hiring the attitude and training the skill’ – no previous experience is required.
If you are full of beans and have customer service experience, particularly within a high-volume food and drink business or the hospitality industry, then we would love to hear from you.
Supervisor (Full Time) in London employer: SOHO Coffee Shops Ltd
Contact Detail:
SOHO Coffee Shops Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor (Full Time) in London
✨Tip Number 1
Get to know the company culture before your interview. Dive into their values and mission, like being 'good' and 'doing good'. This way, you can show them you're not just a fit for the role, but for the team too!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd make someone's day better. Remember, it's all about those little things that matter, so be ready to share your ideas.
✨Tip Number 3
Be prepared to talk about teamwork. Supervisors need to collaborate with their teams, so think of examples where you've worked well with others. Show them you can champion your team and create a fantastic environment together!
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, it shows you're genuinely interested in being part of our SOHO family. Don’t miss out on the chance to join a team that crafts superb coffee and creates memorable experiences!
We think you need these skills to ace Supervisor (Full Time) in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for food and customer service shine through. We want to see that you’re genuinely excited about the role and our mission of serving good mood food!
Be Authentic: Remember, we value honesty and being 'good' over being perfect. So, don’t be afraid to share your true self in your application. Highlight your experiences and how they align with our values – it’s all about being real with us!
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that relate to the Supervisor role. Mention any relevant customer service experience and how you can contribute to creating a welcoming environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at SOHO Coffee Shops Ltd
✨Know the Company Values
Before your interview, take some time to really understand the company's values: being consistently good, proud to serve, and being the good in someone's day. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with their ethos.
✨Showcase Your Customer Service Skills
As a Supervisor, you'll need to be a master in customer service. Prepare to discuss specific instances where you've gone above and beyond for customers. Highlight your front-of-house skills and how you've created welcoming environments in previous roles.
✨Demonstrate Team Collaboration
Collaboration is key in this role. Be ready to share examples of how you've worked effectively within a team. Discuss how you’ve supported colleagues and contributed to a positive team atmosphere, as this aligns with their mission of working together to achieve success.
✨Prepare Questions About the Role
Interviews are a two-way street! Prepare thoughtful questions about the Supervisor role and the team dynamics. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Ask about training opportunities or how they ensure a good work/life balance for their staff.
