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- Tasks: Lead a team to deliver amazing food and drinks while creating a welcoming atmosphere.
- Company: Join SOHO Coffee, a proud and passionate team dedicated to great service.
- Benefits: Flexible shifts, free meals, extra holiday, and a pension scheme.
- Why this job: Make a positive impact on customers' days while developing your skills in a fun environment.
- Qualifications: People person with front of house skills and a passion for customer service.
- Other info: Great career progression opportunities with many managers starting as team members.
The predicted salary is between 12 - 14 £ per hour.
Our supervisors work with the store manager, team, and wider business to fulfil our vision of: Honest, good mood food, crafted coffee, and drinks – proudly served, delivering soul at scale. Supervisors do this through collaboration with the team to fulfil our mission: Good is always served. To curate quality product and welcoming environments, to secure the return visit. To always be good for colleagues and customers.
We work together to achieve this through demonstration of our company values, these are:
- Be consistently good - Part of our ethos is about not overstating who we are, so for us being ‘good’ really is good enough, and it’s what we strive for. When we say ‘good’ we have to deliver on that so we can be relied on to deliver our brand promise of being consistently good for our customers and our team.
- Be proud to serve - As a business we feel proud about what we’re offering up, and we pride ourselves on working as a team that are proud to serve.
- Be the good in someone’s day - A welcoming smile, remembering an order, doing something above and beyond to make each customer feel valued. It’s the little things that matter, and the smallest thing can add some good to a person’s day.
As a Supervisor you will need to demonstrate these values daily by being flexible & working where the team needs you most. Our Supervisors are masters in customer service and strive to make a positive difference to every customer's day. They are proud to serve our amazing food to our customers, producing our range of delicious drinks and crafting our beautiful coffees. You will champion your team to ensure that SOHO brand standards & high product quality are met & delivered every time. Our Supervisors ensure that our customers are really well looked after by running a brilliant shift. You’ll share our passion and personality with our customers and our team, so together you can create a fantastic environment to work in.
The Perks of the Job:
- Great training package & development.
- Flexible shift patterns to ensure our teams enjoy a good work/life balance.
- Free meal and 2 free drinks whilst on duty.
- Your Big Event extra day’s holiday each year.
- Pension scheme to help you plan your future.
AND… this is not just a job … being part of a team who craft superb coffee, creating a memorable experience for our guests, is an art form deserving recognition. We are proud to say 52% of our managers started as team members with us and 14% of our people have been with us for longer than 5 years.
What we need from you:
- You will need to be a people person with fantastic front of house skills.
- Great attention to detail.
- The desire to learn and really love what you do.
What we stand for:
It is very important you respect and believe in the company you choose to work for. Here at SOHO we believe in: BEING GOOD and DOING GOOD. Ensuring our team enjoy a good work/life balance linked to shift patterns. Being part of our local community. Being a fair employer – no zero contracts for permanent team. ‘Hiring the attitude and training the skill’ – no previous experience is required.
If you are full of beans and have customer service experience, particularly within a high-volume food and drink business or the hospitality industry, then we would love to hear from you.
SOHO Coffee - Bristol Bradley Stoke Store Supervisor Part Time - 20 Hours employer: SOHO Coffee Shops Ltd
Contact Detail:
SOHO Coffee Shops Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SOHO Coffee - Bristol Bradley Stoke Store Supervisor Part Time - 20 Hours
✨Tip Number 1
Get to know the company culture! Before your interview, check out SOHO Coffee's social media and website. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making someone's day better, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show your passion for food and drink! Whether it's crafting the perfect coffee or serving delicious meals, let your enthusiasm shine through. Talk about your favourite drinks or dishes and how you’d love to share that joy with customers.
✨Tip Number 4
Don’t forget to ask questions! When you get the chance, ask about the team dynamics or how they ensure a good work/life balance. This shows you're not just interested in the job, but also in being a part of their supportive environment.
We think you need these skills to ace SOHO Coffee - Bristol Bradley Stoke Store Supervisor Part Time - 20 Hours
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for coffee and customer service shine through! We want to see how excited you are about being part of the SOHO team and how you can contribute to our mission of serving good mood food and drinks.
Be Authentic: Remember, we value honesty and being 'good' over being perfect. So, don’t be afraid to show your true self in your application. Share your experiences and what makes you proud to serve – it’s all about connecting with us on a personal level!
Highlight Teamwork Skills: As a supervisor, collaboration is key! Make sure to mention any past experiences where you worked well in a team or led a group. We want to know how you can help create that fantastic environment we’re all about at SOHO.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen to join our SOHO family right from the start!
How to prepare for a job interview at SOHO Coffee Shops Ltd
✨Know the Company Values
Before your interview, take some time to really understand SOHO's values: being consistently good, proud to serve, and being the good in someone’s day. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with their ethos.
✨Showcase Your Customer Service Skills
As a Supervisor, you'll need to be a master in customer service. Prepare to discuss specific instances where you've gone above and beyond for customers. Highlight your front-of-house skills and how you’ve created memorable experiences for guests in previous roles.
✨Demonstrate Team Collaboration
SOHO emphasises teamwork, so be ready to talk about how you've worked collaboratively in the past. Share stories that illustrate your ability to support your team and adapt to different situations, showing that you're flexible and can work where the team needs you most.
✨Express Your Passion for Food and Drink
Let your enthusiasm for crafting great coffee and food shine through during the interview. Talk about what excites you about the hospitality industry and how you can contribute to creating a fantastic environment for both customers and colleagues.