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- Tasks: Lead a team to deliver amazing food and drinks while ensuring excellent customer service.
- Company: Join SOHO, a vibrant place where good food and coffee meet community spirit.
- Benefits: Flexible shifts, free meals, extra holiday, and a pension scheme for your future.
- Why this job: Be part of a team that crafts memorable experiences and makes a positive impact daily.
- Qualifications: Great people skills, attention to detail, and a passion for customer service.
- Other info: No experience needed; we value attitude and offer fantastic training opportunities.
The predicted salary is between 11 - 16 £ per hour.
Our supervisors work with the store manager, team, and wider business to fulfil our vision of: Honest, good mood food, crafted coffee, and drinks – proudly served, delivering soul at scale. Supervisors do this through collaboration with the team to fulfil our mission: Good is always served. To curate quality product and welcoming environments, to secure the return visit. To always be good for colleagues and customers.
We work together to achieve this through demonstration of our company values, these are:
- Be consistently good - Part of our ethos is about not overstating who we are, so for us being ‘good’ really is good enough, and it’s what we strive for. When we say ‘good’ we have to deliver on that so we can be relied on to deliver our brand promise of being consistently good for our customers and our team.
- Be proud to serve - As a business we feel proud about what we’re offering up, and we pride ourselves on working as a team that are proud to serve.
- Be the good in someone’s day - A welcoming smile, remembering an order, doing something above and beyond to make each customer feel valued. It’s the little things that matter, and the smallest thing can add some good to a person’s day.
As a Supervisor you will need to demonstrate these values daily by being flexible & working where the team needs you most. Our Supervisors are masters in customer service and strive to make a positive difference to every customer's day. They are proud to serve our amazing food to our customers, producing our range of delicious drinks and crafting our beautiful coffees. You will champion your team to ensure that SOHO brand standards & high product quality are met & delivered every time. Our Supervisors ensure that our customers are really well looked after by running a brilliant shift. You’ll share our passion and personality with our customers and our team, so together you can create a fantastic environment to work in.
The Perks of the Job:
- Great training package & development.
- Flexible shift patterns to ensure our teams enjoy a good work/life balance.
- Free meal and 2 free drinks whilst on duty.
- Your Big Event extra day’s holiday each year.
- Pension scheme to help you plan your future.
AND… this is not just a job … being part of a team who craft superb coffee, creating a memorable experience for our guests, is an art form deserving recognition. We are proud to say 52% of our managers started as team members with us and 14% of our people have been with us for longer than 5 years.
What we need from you:
- You will need to be a people person with fantastic front of house skills.
- Great attention to detail.
- The desire to learn and really love what you do.
What we stand for:
It is very important you respect and believe in the company you choose to work for. Here at SOHO we believe in: BEING GOOD and DOING GOOD. Ensuring our team enjoy a good work/life balance linked to shift patterns. Being part of our local community. Being a fair employer – no zero contracts for permanent team. ‘Hiring the attitude and training the skill’ – no previous experience is required.
If you are full of beans and have customer service experience, particularly within a high-volume food and drink business or the hospitality industry, then we would love to hear from you.
Supervisor (Part Time) in Birmingham employer: SOHO Coffee Shops Ltd
Contact Detail:
SOHO Coffee Shops Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor (Part Time) in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand their vibe and values, so you can show them you're a perfect fit for their team.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers. Being able to share these stories will show them you embody their mission of making every customer's day better.
✨Tip Number 3
Be ready to demonstrate your teamwork skills! They want someone who can collaborate with others, so come prepared with examples of how you've worked well in a team before. Show them you can be the good in someone’s day!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team. We can't wait to see your application!
We think you need these skills to ace Supervisor (Part Time) in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for food and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating great experiences for our customers.
Be Authentic: Remember, we value honesty and being 'good' over perfection. Don’t be afraid to share your true self in your application. Highlight your unique qualities and experiences that make you a great fit for our team.
Tailor Your Application: Make sure to align your skills and experiences with our company values. Show us how you embody being proud to serve and how you can contribute to making someone’s day better. This will help us see you as a perfect match for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, it shows you’re keen to join us!
How to prepare for a job interview at SOHO Coffee Shops Ltd
✨Know the Company Values
Before your interview, take some time to really understand the company's values. They’re all about being consistently good, proud to serve, and making someone's day better. Think of examples from your past experiences that align with these values, so you can show how you embody them.
✨Showcase Your Customer Service Skills
As a Supervisor, you'll need to demonstrate fantastic front of house skills. Prepare to discuss specific situations where you've gone above and beyond for customers. Share stories that highlight your attention to detail and your ability to create a welcoming environment.
✨Be Ready to Discuss Teamwork
Collaboration is key in this role. Think about times when you've worked effectively within a team. Be prepared to talk about how you’ve supported your colleagues and contributed to a positive team atmosphere, as this will resonate well with the interviewers.
✨Express Your Passion for Food and Drink
This job is all about crafting great food and drinks, so let your enthusiasm shine through! Talk about your love for the hospitality industry and any relevant experiences you have. Showing genuine passion can set you apart from other candidates.
