At a Glance
- Tasks: Lead a team to deliver amazing coffee and food experiences for our customers.
- Company: Join SOHO Coffee, a proud and passionate team dedicated to quality service.
- Benefits: Flexible shifts, free meals, extra holiday, and a pension scheme.
- Other info: Opportunities for career growth with many managers starting as team members.
- Why this job: Make a positive impact on customers' days while developing your skills.
- Qualifications: Great people skills and a passion for customer service.
The predicted salary is between 12 - 14 £ per hour.
Our supervisors work with the store manager, team, and wider business to fulfil our vision of: Honest, good mood food, crafted coffee, and drinks – proudly served, delivering soul at scale. Supervisors do this through collaboration with the team to fulfil our mission: Good is always served. To curate quality product and welcoming environments, to secure the return visit. To always be good for colleagues and customers.
Be consistently good - Part of our ethos is about not overstating who we are, so for us being ‘good’ really is good enough, and it’s what we strive for. When we say ‘good’ we have to deliver on that so we can be relied on to deliver our brand promise of being consistently good for our customers and our team.
Be proud to serve - As a business we feel proud about what we’re offering up, and we pride ourselves on working as a team that are proud to serve. Be the good in someone’s day - A welcoming smile, remembering an order, doing something above and beyond to make each customer feel valued. It’s the little things that matter, and the smallest thing can add some good to a person’s day.
As a Supervisor you will need to demonstrate these values daily by being flexible & working where the team needs you most. Our Supervisors are masters in customer service and strive to make a positive difference to every customer's day. They are proud to serve our amazing food to our customers, producing our range of delicious drinks and crafting our beautiful coffees. You will champion your team to ensure that SOHO brand standards & high product quality are met & delivered every time. Our Supervisors ensure that our customers are really well looked after by running a brilliant shift. You’ll share our passion and personality with our customers and our team, so together you can create a fantastic environment to work in.
The Perks of the Job:
- Great training package & development.
- Flexible shift patterns to ensure our teams enjoy a good work/life balance.
- Free meal and 2 free drinks whilst on duty.
- Your Big Event extra day’s holiday each year.
- Pension scheme to help you plan your future.
AND… this is not just a job … being part of a team who craft superb coffee, creating a memorable experience for our guests, is an art form deserving recognition. We are proud to say 52% of our managers started as team members with us and 14% of our people have been with us for longer than 5 years.
What we need from you:
- You will need to be a people person with fantastic front of house skills.
- Great attention to detail.
- The desire to learn and really love what you do.
What we stand for:
It is very important you respect and believe in the company you choose to work for. Here at SOHO we believe in: BEING GOOD and DOING GOOD. Ensuring our team enjoy a good work/life balance linked to shift patterns. Being part of our local community. Being a fair employer – no zero contracts for permanent team. ‘Hiring the attitude and training the skill’ – no previous experience is required.
If you are full of beans and have customer service experience, particularly within a high-volume food and drink business or the hospitality industry, then we would love to hear from you.
SOHO Coffee - Yate Supervisor - 20 hours employer: SOHO Coffee Co.
At SOHO Coffee, we pride ourselves on being an excellent employer, offering a vibrant work culture where every team member is valued and encouraged to grow. With flexible shift patterns, comprehensive training, and a commitment to work/life balance, our supervisors play a crucial role in creating memorable experiences for our customers while enjoying perks like free meals and additional holiday. Join us in crafting superb coffee and making a positive impact in our community, where over half of our managers have risen through the ranks from team members, showcasing our dedication to employee development.
StudySmarter Expert Advice🤫
We think this is how you could land SOHO Coffee - Yate Supervisor - 20 hours
✨Tip Number 1
Get to know the company culture! Before your interview, dive into SOHO Coffee's values and mission. Show us that you’re not just looking for any job, but that you genuinely want to be part of our team that believes in being good and doing good.
✨Tip Number 2
Practice your customer service skills! Since we pride ourselves on creating memorable experiences, think of examples where you've gone above and beyond for a customer. We want to see that you can bring a smile and make someone's day better!
✨Tip Number 3
Be flexible and ready to adapt! As a supervisor, you'll need to jump in wherever the team needs you. Share your willingness to take on different roles during the interview – it shows you’re a team player who’s ready to support your colleagues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the SOHO family. Don’t miss out on this opportunity to craft superb coffee with us!
We think you need these skills to ace SOHO Coffee - Yate Supervisor - 20 hours
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for coffee and customer service shine through. We want to see that you’re genuinely excited about being part of our team and creating memorable experiences for our guests.
Be Authentic:Remember, we value honesty and being 'good' over perfection. Don’t be afraid to share your true self in your application. Highlight your unique qualities and experiences that make you a great fit for our SOHO family.
Tailor Your Application:Make sure to align your skills and experiences with what we’re looking for in a supervisor. Mention any relevant customer service experience and how you embody our values of being good and doing good.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team!
How to prepare for a job interview at SOHO Coffee Co.
✨Know the SOHO Values
Before your interview, take some time to really understand SOHO's ethos of being 'good' and 'doing good'. Think about how you can embody these values in your role as a supervisor. Be ready to share examples from your past experiences where you've made a positive impact on customers or colleagues.
✨Showcase Your Customer Service Skills
As a supervisor, you'll need to be a master in customer service. Prepare to discuss specific situations where you've gone above and beyond for a customer. Highlight your front-of-house skills and how you create welcoming environments that make people feel valued.
✨Demonstrate Team Collaboration
SOHO emphasises teamwork, so be prepared to talk about how you've worked collaboratively in previous roles. Share examples of how you've supported your team during busy shifts or helped to foster a positive atmosphere. This will show that you can lead by example and champion your team.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the training package, shift patterns, or how the team celebrates successes. This shows your genuine interest in the role and helps you gauge if SOHO is the right fit for you.
