At a Glance
- Tasks: Lead a vibrant team to deliver amazing food and crafted coffee experiences.
- Company: Join SOHO COFFEE, where we pride ourselves on good mood food and drinks.
- Benefits: Enjoy flexible shifts, free meals, and a great training package.
- Other info: Be part of a supportive community with excellent career growth opportunities.
- Why this job: Make a positive impact on customers' days while developing your skills.
- Qualifications: People person with front of house skills; no experience needed!
The predicted salary is between 24000 - 30000 € per year.
Our supervisors work with the store manager, team, and wider business to fulfil our vision of: Honest, good mood food, crafted coffee, and drinks – proudly served, delivering soul at scale. Supervisors do this through collaboration with the team to fulfil our mission:
- Good is always served
- To curate quality product and welcoming environments, to secure the return visit
- To always be good for colleagues and customers
We work together to achieve this through demonstration of our company values, these are:
- Be consistently good - Part of our ethos is about not overstating who we are, so for us being ‘good’ really is good enough, and it’s what we strive for. When we say ‘good’ we have to deliver on that so we can be relied on to deliver our brand promise of being consistently good for our customers and our team.
- Be proud to serve - As a business we feel proud about what we’re offering up, and we pride ourselves on working as a team that are proud to serve.
- Be the good in someone’s day – A welcoming smile, remembering an order, doing something above and beyond to make each customer feel valued. It’s the little things that matter, and the smallest thing can add some good to a person’s day.
As a Supervisor you will need to demonstrate these values daily by being flexible & working where the team needs you most. Our Supervisors are masters in customer service and strive to make a positive difference to every customer’s day. They are proud to serve our amazing food to our customers, producing our range of delicious drinks and crafting our beautiful coffees. You will champion your team to ensure that SOHO brand standards & high product quality are met & delivered every time. Our Supervisors ensure that our customers are really well looked after by running a brilliant shift. You’ll share our passion and personality with our customers and our team, so together you can create a fantastic environment to work in.
Perks of the Job
- Great training package & development.
- Flexible shift patterns to ensure our teams enjoy a good work/life balance.
- Free meal and 2 free drinks whilst on duty.
- Your Big Event extra day’s holiday each year.
- Pension scheme to help you plan your future.
AND… this is not just a job … being part of a team who craft superb coffee, creating a memorable experience for our guests, is an art form deserving recognition. We are proud to say 52% of our managers started as team members with us and 14% of our people have been with us for longer than 5 years.
What we need from you
- You will need to be a people person with fantastic front of house skills.
- Great attention to detail.
- The desire to learn and really love what you do.
What we stand for:
- BEING GOOD and DOING GOOD.
- Ensuring our team enjoy a good work/life balance linked to shift patterns.
- Being part of our local community.
- Being a fair employer – no zero contracts for permanent team.
- ‘Hiring the attitude and training the skill’ – no previous experience is required.
If you are full of beans and have customer service experience, particularly within a high-volume food and drink business or the hospitality industry, then we would love to hear from you.
Compensation: To be discussed
Supervisor (Full Time) SOHO COFFEE Strand in London employer: SOHO Coffee Co.
At SOHO COFFEE Strand, we pride ourselves on fostering a vibrant work culture where our supervisors play a pivotal role in delivering exceptional customer experiences through collaboration and teamwork. With a strong emphasis on employee growth, we offer comprehensive training, flexible shift patterns for a healthy work/life balance, and unique perks like free meals and additional holiday for your Big Event. Join us to be part of a community that values good service and personal development, where many of our managers have risen from team member roles, showcasing our commitment to nurturing talent.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor (Full Time) SOHO COFFEE Strand in London
✨Tip Number 1
Get to know the company vibe! Before your interview, check out SOHO COFFEE's social media and website. This will help you understand their values and culture, so you can show how you fit right in.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for a customer. Being able to share these stories will show you're all about making someone's day better.
✨Tip Number 3
Be ready to demonstrate teamwork! SOHO COFFEE loves collaboration, so be prepared to discuss how you've worked well with others in the past. Highlighting your flexibility and team spirit will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the SOHO family. Don’t miss out on this opportunity!
We think you need these skills to ace Supervisor (Full Time) SOHO COFFEE Strand in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for food and coffee shine through! We want to see that you’re not just looking for a job, but that you genuinely care about creating great experiences for our customers.
Be Authentic:Remember, we value honesty and being 'good' over being perfect. Don’t be afraid to share your true self in your application. Highlight your unique qualities and how they align with our values of being proud to serve and making someone's day better.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Supervisor. Mention any relevant experience or skills that demonstrate your ability to lead a team and deliver excellent customer service, as this is key to running a brilliant shift.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our SOHO family!
How to prepare for a job interview at SOHO Coffee Co.
✨Know the Company Values
Before your interview, take some time to really understand SOHO COFFEE's values. They focus on being consistently good, proud to serve, and making a positive difference in customers' days. Think of examples from your past experiences that align with these values, as this will show you’re a great fit for their team.
✨Showcase Your Customer Service Skills
As a Supervisor, you'll need to demonstrate fantastic front-of-house skills. Prepare to discuss specific instances where you've gone above and beyond for customers. Whether it’s remembering a regular’s order or resolving an issue, these stories will highlight your ability to create memorable experiences.
✨Emphasise Team Collaboration
SOHO COFFEE values teamwork, so be ready to talk about how you’ve worked collaboratively in previous roles. Share examples of how you’ve supported your colleagues or contributed to a positive team environment. This will show that you can champion your team effectively.
✨Be Prepared for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a busy shift or dealing with a difficult customer. Think through your responses ahead of time, focusing on how you would maintain high product quality and ensure customer satisfaction under pressure.
