At a Glance
- Tasks: Lead a team to deliver amazing coffee and food experiences for our customers.
- Company: Join SOHO Coffee, a vibrant place where good vibes and great service matter.
- Benefits: Enjoy flexible shifts, free meals, and a supportive work environment.
- Other info: Opportunities for growth with many managers starting as team members.
- Why this job: Be part of a team that crafts memorable moments and makes a difference daily.
- Qualifications: Great people skills and a passion for customer service are essential.
The predicted salary is between 20000 - 25000 £ per year.
Our supervisors work with the store manager, team, and wider business to fulfil our vision of: Honest, good mood food, crafted coffee, and drinks – proudly served, delivering soul at scale. Supervisors do this through collaboration with the team to fulfil our mission: Good is always served. To curate quality product and welcoming environments, to secure the return visit. To always be good for colleagues and customers.
Be consistently good - Part of our ethos is about not overstating who we are, so for us being ‘good’ really is good enough, and it’s what we strive for. When we say ‘good’ we have to deliver on that so we can be relied on to deliver our brand promise of being consistently good for our customers and our team.
Be proud to serve - As a business we feel proud about what we’re offering up, and we pride ourselves on working as a team that are proud to serve. Be the good in someone’s day - A welcoming smile, remembering an order, doing something above and beyond to make each customer feel valued. It’s the little things that matter, and the smallest thing can add some good to a person’s day.
As a Supervisor you will need to demonstrate these values daily by being flexible & working where the team needs you most. Our Supervisors are masters in customer service and strive to make a positive difference to every customer's day. They are proud to serve our amazing food to our customers, producing our range of delicious drinks and crafting our beautiful coffees. You will champion your team to ensure that SOHO brand standards & high product quality are met & delivered every time. Our Supervisors ensure that our customers are really well looked after by running a brilliant shift. You’ll share our passion and personality with our customers and our team, so together you can create a fantastic environment to work in.
The Perks of the Job:
- Great training package & development.
- Flexible shift patterns to ensure our teams enjoy a good work/life balance.
- Free meal and 2 free drinks whilst on duty.
- Your Big Event extra day’s holiday each year.
- Pension scheme to help you plan your future.
AND… this is not just a job … being part of a team who craft superb coffee, creating a memorable experience for our guests, is an art form deserving recognition. We are proud to say 52% of our managers started as team members with us and 14% of our people have been with us for longer than 5 years.
What we need from you:
- You will need to be a people person with fantastic front of house skills.
- Great attention to detail.
- The desire to learn and really love what you do.
What we stand for:
It is very important you respect and believe in the company you choose to work for. Here at SOHO we believe in: BEING GOOD and DOING GOOD. Ensuring our team enjoy a good work/life balance linked to shift patterns. Being part of our local community. Being a fair employer – no zero contracts for permanent team. ‘Hiring the attitude and training the skill’ – no previous experience is required.
If you are full of beans and have customer service experience, particularly within a high-volume food and drink business or the hospitality industry, then we would love to hear from you.
SOHO Coffee - Cheltenham Supervisor - 30 hours employer: SOHO Coffee Co.
SOHO Coffee in Cheltenham is an exceptional employer that prioritises a positive work culture and employee development. With flexible shift patterns, comprehensive training packages, and a commitment to work/life balance, our supervisors enjoy a supportive environment where they can thrive. We take pride in our team, with over half of our managers starting as team members, ensuring ample opportunities for growth and recognition in crafting memorable experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land SOHO Coffee - Cheltenham Supervisor - 30 hours
✨Tip Number 1
Get to know the company culture! Before your interview, check out SOHO Coffee's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since you'll be a supervisor, think about how you can make someone's day better. Prepare examples of times you've gone above and beyond for customers – this will really impress them during your chat.
✨Tip Number 3
Be ready to showcase your teamwork! SOHO values collaboration, so come prepared with stories about how you've worked well with others. Highlighting your ability to support and lead a team will show you're the right fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the SOHO family. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace SOHO Coffee - Cheltenham Supervisor - 30 hours
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for coffee and customer service shine through! We want to see how excited you are about being part of our team and creating memorable experiences for our guests.
Be Authentic:Remember, we value honesty and being 'good' over being perfect. So, don’t be afraid to show your true self in your application. Share your experiences and what makes you proud to serve – it’s the little things that matter!
Tailor Your Application:Make sure to align your skills and experiences with our values and mission. Highlight any relevant experience in customer service or hospitality, and explain how you can contribute to making every customer's day a bit brighter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to get your application and for you to stay updated on the process. Plus, it shows you’re keen to join our SOHO family!
How to prepare for a job interview at SOHO Coffee Co.
✨Know the SOHO Values
Before your interview, take some time to really understand SOHO's ethos of being 'good' and 'doing good'. Think about how you can embody these values in your role as a supervisor. Be ready to share examples from your past experiences where you've made a positive impact on customers or colleagues.
✨Showcase Your Customer Service Skills
As a supervisor, you'll need to demonstrate fantastic front-of-house skills. Prepare to discuss specific situations where you've gone above and beyond for a customer. Highlight your ability to create welcoming environments and how you’ve contributed to making someone's day better.
✨Emphasise Team Collaboration
SOHO values teamwork, so be prepared to talk about your experience working collaboratively with others. Think of examples where you've successfully led a team or supported your colleagues to achieve a common goal. This will show that you can champion your team effectively.
✨Be Ready for Flexibility
Flexibility is key in this role, so come prepared to discuss how you adapt to changing situations. Share instances where you've had to adjust your plans or approach to meet the needs of your team or customers. This will demonstrate your readiness to work where the team needs you most.
