At a Glance
- Tasks: Lead a vibrant team to deliver amazing food and crafted coffee experiences.
- Company: Join SOHO Coffee, a proud and passionate team dedicated to serving goodness.
- Benefits: Flexible shifts, free meals, training, and extra holiday for your big events.
- Other info: 52% of our managers started as team members; grow with us!
- Why this job: Make a positive impact on customers' days while developing your career in hospitality.
- Qualifications: People person with great front of house skills and a love for learning.
The predicted salary is between 24000 - 30000 £ per year.
Our supervisors work with the store manager, team, and wider business to fulfil our vision of: Honest, good mood food, crafted coffee, and drinks – proudly served, delivering soul at scale. Supervisors do this through collaboration with the team to fulfil our mission: Good is always served. To curate quality product and welcoming environments, to secure the return visit. To always be good for colleagues and customers.
We work together to achieve this through demonstration of our company values, these are:
- Be consistently good - Part of our ethos is about not overstating who we are, so for us being ‘good’ really is good enough, and it’s what we strive for. When we say ‘good’ we have to deliver on that so we can be relied on to deliver our brand promise of being consistently good for our customers and our team.
- Be proud to serve - As a business we feel proud about what we’re offering up, and we pride ourselves on working as a team that are proud to serve.
- Be the good in someone’s day - A welcoming smile, remembering an order, doing something above and beyond to make each customer feel valued. It’s the little things that matter, and the smallest thing can add some good to a person’s day.
As a Supervisor you will need to demonstrate these values daily by being flexible & working where the team needs you most. Our Supervisors are masters in customer service and strive to make a positive difference to every customer’s day. They are proud to serve our amazing food to our customers, producing our range of delicious drinks and crafting our beautiful coffees. You will champion your team to ensure that SOHO brand standards & high product quality are met & delivered every time. Our Supervisors ensure that our customers are really well looked after by running a brilliant shift. You’ll share our passion and personality with our customers and our team, so together you can create a fantastic environment to work in.
Perks of the Job:
- Great training package & development.
- Flexible shift patterns to ensure our teams enjoy a good work/life balance.
- Free meal and 2 free drinks whilst on duty.
- Your Big Event extra day’s holiday each year.
- Pension scheme to help you plan your future.
AND… this is not just a job … being part of a team who craft superb coffee, creating a memorable experience for our guests, is an art form deserving recognition. We are proud to say 52% of our managers started as team members with us and 14% of our people have been with us for longer than 5 years.
What we need from you:
- You will need to be a people person with fantastic front of house skills.
- Great attention to detail.
- The desire to learn and really love what you do.
What we stand for:
- BEING GOOD and DOING GOOD.
- Ensuring our team enjoy a good work/life balance linked to shift patterns.
- Being part of our local community.
- Being a fair employer – no zero contracts for permanent team.
- ‘Hiring the attitude and training the skill’ – no previous experience is required.
If you are full of beans and have customer service experience, particularly within a high-volume food and drink business or the hospitality industry, then we would love to hear from you.
SOHO Coffee - Cheltenham Assistant Store Manager - 40 hours employer: SOHO Coffee Co.
SOHO Coffee in Cheltenham is an exceptional employer that prioritises a positive work culture and employee development. With flexible shift patterns, comprehensive training packages, and a commitment to work/life balance, team members enjoy a supportive environment where they can thrive. The opportunity for career progression is evident, as over half of our managers began their journey as team members, showcasing our dedication to nurturing talent and fostering a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land SOHO Coffee - Cheltenham Assistant Store Manager - 40 hours
✨Tip Number 1
Get to know the company vibe! Before your interview, check out SOHO Coffee's social media and website. This will help you understand their values and culture, so you can show how you fit right in with their mission of serving good mood food and crafting amazing drinks.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making someone's day better, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Show your passion! When you're talking to the team, let your enthusiasm for coffee and customer service shine through. They want someone who’s proud to serve and can bring a positive energy to the store.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note or message. It shows you’re genuinely interested in the role and helps you stand out from the crowd. Plus, it’s a nice touch that aligns with their value of being good for colleagues and customers alike.
We think you need these skills to ace SOHO Coffee - Cheltenham Assistant Store Manager - 40 hours
Some tips for your application 🫡
Show Your Passion for Coffee:When you're writing your application, let your love for coffee and customer service shine through. We want to see that you’re excited about crafting delicious drinks and creating memorable experiences for our guests!
Emphasise Teamwork:Make sure to highlight any experience you have working in a team. At SOHO, we believe in collaboration, so sharing examples of how you've worked well with others will show us you’re a great fit for our culture.
Be Authentic:Remember, we value honesty and being 'good' over being perfect. Don’t be afraid to share your genuine self in your application. We want to know who you are and what makes you proud to serve!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at SOHO Coffee Co.
✨Know the Company Values
Before your interview, take some time to really understand SOHO Coffee's values. They emphasise being consistently good, proud to serve, and making a positive difference in someone's day. Think of examples from your past experiences that showcase how you embody these values.
✨Showcase Your Customer Service Skills
As an Assistant Store Manager, you'll need to demonstrate excellent customer service skills. Prepare to discuss specific situations where you've gone above and beyond for customers. Highlight your ability to create a welcoming environment and how you can contribute to making every customer's day better.
✨Be Ready to Discuss Team Collaboration
Collaboration is key at SOHO Coffee. Be prepared to talk about how you've worked effectively within a team in previous roles. Share examples of how you’ve supported your colleagues and contributed to a positive team atmosphere, as this aligns with their mission of working together.
✨Express Your Passion for Food and Coffee
SOHO Coffee is all about crafting superb coffee and delicious food. Show your enthusiasm for the products they offer and discuss any relevant experience you have in the food and drink industry. This will help convey your genuine interest in the role and the brand.
