At a Glance
- Tasks: Lead and inspire a team across three stores to achieve profitability and deliver excellent customer service.
- Company: Join a dynamic retail company focused on growth and team development.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Flexible hours and opportunities for career advancement in a vibrant setting.
- Why this job: Make a real impact by leading a passionate team and enhancing customer experiences.
- Qualifications: Experience in retail management and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Reports To: Area Operations Manager
Purpose: To deliver a profitable, first-class store operation. Accountable for delivering the targets set by the Area Operations Manager across 3 stores including their home store and encouraging the team to be successful through close support and development.
Principal Accountabilities
- Recruiting, retaining, and developing the store team
- Leadership and management – inspire, instil disciplines and achieve through others
- Maintain store hygiene and safety systems in line with legal requirements
- Deliver store profitability to agreed targets
- Manage and motivate team members so they are well appreciated and valued
- Deliver first class customer service and quality control through effective shift planning and management
- Demonstrate a commercial aptitude; show desire to deliver given targets, be able to demonstrate full understanding of stock management and margin delivery
- Total responsibility for all legislative paperwork including training records, food safety, health & safety and COSHH
- To undertake other duties as appropriate, as required by your operations manager
- To be a positive role model to the team
- Completing all relevant training courses set and ensuring 100% compliance in team completion
Knowledge, Experience and Skills required
- Flexible – can cope with retail disciplines and structured product ranges and put flair into customer service and selling
- Practical – able to carry out practical training and have a hands-on approach
- Lead by example – must be able to undertake every task within the store operation
- Excellent front of house skills
- Communication – able to communicate well both orally and in writing
- Commercial – must be able to demonstrate a commercial aptitude – be able to read a budget; demonstrate experience in target delivery; demonstrate a Store Manager level of understanding of the term gross profit and what factors affect the achievement of gross profit
- Good IT skills. Able to utilise Microsoft Outlook, Excel, and Word
- Relevant Management experience in a high-volume food/retail business; proven experience of leading, managing and developing people
- Food safety qualification – minimum Level 2, preferred Level 3
Compensation: To be discussed.
Cluster Manager in Cheltenham employer: SOHO Coffee Co.
As a Cluster Manager, you will thrive in a dynamic and supportive work environment that prioritises employee development and teamwork. Our company fosters a culture of excellence, where your leadership skills will be nurtured, and you will have the opportunity to make a significant impact across multiple stores. With a focus on delivering first-class customer service and achieving profitability, we offer competitive benefits and a commitment to your professional growth in a vibrant retail setting.
