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- Tasks: Lead a dynamic team across 3 Cheltenham sites, delivering exceptional coffee and service.
- Company: SOHO Coffee Co is dedicated to crafting quality food and drinks with a community focus.
- Benefits: Enjoy flexible shifts, discounted food, pension scheme, and extra holiday for your big events.
- Why this job: Join a proud team that values good vibes and customer satisfaction while making a real impact.
- Qualifications: A passion for people, teamwork, high standards, and a love for great coffee are essential.
- Other info: 52% of our managers started as team members; grow with us in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
This is a super opportunity for a Cluster Store Manager to lead our incredible team in our 3 Cheltenham Sites.
You will be the driving force, leading your team to deliver top notch coffee, provide great quality fresh food and superb service to our guests visiting our store and ensuring that we to fulfil our vision of:
Honest, good mood food, crafted coffee, and drinks – proudly served, delivering soul at scale.
Managers do this through collaboration with the team to fulfil our mission:
- Good is always served.
- To curate quality product and welcoming environments, to secure the return visit.
- To always be good for colleagues and customer.
We work together to achieve this through demonstration of our company values, these are:
- Be consistently good – Part of our ethos is about not overstating who we are, so for us being \’good\’ really is good enough, and it\’s what we strive for. When we say \’good\’ we have to deliver on that so we can be relied on to deliver our brand promise of being consistently good for our customers and our team.
- Be proud to serve – As a business we feel proud about what we\’re offering up, and we pride ourselves on working as a team that are proud to serve.
- Be the good in someone\’s day – A welcoming smile, remembering an order, doing something above and beyond to make each customer feel valued. It\’s the little things that matter, and the smallest thing can add some good to a person\’s day.
The Perks of the Job:
- Great training package & development.
- Flexible shift patterns to ensure our teams enjoy a good work/life balance.
- Discounted food and coffee whilst on duty.
- Your Big Event extra day\’s holiday each year.
- Pension scheme to help you plan your future.
AND… this is not just a job … recruiting and leading a team who craft superb coffee, creating a memorable experience for our guests, is an artform deserving recognition. We are proud to say 52% of our managers started as team members with us and 14% of our people have been with us for longer than 5 years.
What we need from You:
- A love of people, good food and an appreciation of great coffee.
- A strong team ethic – developing a team who achieve success together, and who look after each other.
- High standards in all you do, with great attention to detail, inspiring those behaviours in others.
- Bags of energy and enthusiasm.
- Ownership of the business performance.
What we stand for:
It is very important you respect and believe in the company you choose to work for. Here at SOHO Coffee Co, we believe in:
- BEING GOOD and DOING GOOD.
- Ensuring our team enjoy a good work/life balance linked to shift patterns.
- Being part of our local community.
Why join us:
- Company pension.
- Discounted food and coffee whilst on duty.
- Employee discount.
- Excellent training programmes.
- Access to apprenticeships after 6 months\’ service.
- Additional leave – Entitlement of 28 days holiday per year, increasing after 5 years\’ service to 33 days.
SOHO Coffee - Cheltenham Cluster Store Manager employer: SOHO Coffee and Euphorium
Contact Detail:
SOHO Coffee and Euphorium Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SOHO Coffee - Cheltenham Cluster Store Manager
✨Tip Number 1
Familiarise yourself with SOHO Coffee's values and mission. Understanding their commitment to 'Good is always served' will help you align your leadership style with their ethos, making you a more attractive candidate.
✨Tip Number 2
Showcase your passion for coffee and food during any interactions. Whether it's in an interview or networking event, expressing your enthusiasm can set you apart and demonstrate that you truly care about the brand.
✨Tip Number 3
Network with current or former employees of SOHO Coffee. They can provide insights into the company culture and what it takes to succeed as a Cluster Store Manager, giving you an edge in your application process.
✨Tip Number 4
Prepare to discuss your experience in team development and customer service. Highlight specific examples where you've inspired a team or enhanced customer experiences, as these are key aspects of the role.
We think you need these skills to ace SOHO Coffee - Cheltenham Cluster Store Manager
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand SOHO Coffee's values and mission. Reflect these in your application by demonstrating how you embody their ethos of being consistently good and proud to serve.
Tailor Your CV: Make sure your CV highlights relevant experience in team management, customer service, and food and beverage sectors. Use specific examples that showcase your leadership skills and ability to create a positive environment for both customers and colleagues.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for coffee and food. Mention how you can contribute to the team's success and align with their mission of delivering good mood food and crafted coffee.
Showcase Your Team Ethic: In your application, emphasise your strong team ethic and experiences where you've successfully developed a team. Highlight any instances where you've gone above and beyond to support your colleagues or enhance customer experiences.
How to prepare for a job interview at SOHO Coffee and Euphorium
✨Show Your Passion for Coffee and Food
Make sure to express your love for coffee and good food during the interview. Share any personal experiences or stories that highlight your appreciation for quality products, as this aligns with the company's ethos of delivering 'good mood food' and crafted coffee.
✨Demonstrate Team Leadership Skills
Prepare examples of how you've successfully led a team in the past. Discuss your approach to developing a strong team ethic and how you inspire others to achieve success together, which is crucial for the Cluster Store Manager role.
✨Emphasise Attention to Detail
Highlight your high standards and attention to detail in all aspects of your work. Provide specific instances where your meticulousness has positively impacted customer experience or team performance, showcasing your alignment with the company's values.
✨Be Ready to Discuss Community Engagement
Since SOHO Coffee Co values being part of the local community, come prepared to discuss how you can contribute to this aspect. Share ideas on how to engage with the community and enhance the store's presence, demonstrating your commitment to the company's mission.
