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For Companies At a Glance
- Tasks: Manage day-to-day lettings and provide housing advice to the public.
- Company: Local authority focused on community support and housing solutions.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives by helping them find homes.
- Qualifications: Experience in responding to enquiries, preferably in a local authority setting.
- Other info: Join a dynamic team with a commitment to equal opportunities and health safety.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Responsible to the Senior Lettings Officer for the day to day operations in respect of the Choice Based Lettings System, nominations to Housing Associations, Mutual Exchanges and Special Schemes as required.
- To be responsible for the efficient and sensitive letting and pre-letting of both Council and Housing Association properties.
- To undertake nominations to Special Schemes and Housing Associations, ensuring all nominations procedures are followed.
- To deputise for the Senior Lettings Officer in their absence and supervise Lettings Assistants as appropriate.
- To prepare reports and undertake special projects and investigations as required.
- To respond to correspondence, including Members' casework and enquiries from other services, agencies and Senior Managers.
- To prepare reports for consideration at the Case Review Panel and administer and monitor the appeals system.
- To provide detailed housing advice to the public on the various means that are available to resolve their housing problems.
- Dealing with and taking action on telephone enquiries and liaising with other departments, authorities and external agencies as required.
- To supply information and statistics including details of the rehousing activity in the post holder's area of work.
- To attend meetings relevant to the post holder's area of work as required.
- To ensure that the administrative procedures relating to the offer process are efficiently completed.
- To make good and proper use of the Council's IT systems, entering and retrieving information accurately and appropriately, ensuring that databases and other casework records are correct and up to date.
- To assess housing applications and verify applicants' circumstances, with regards to Housing Legislation, Council Policy and Procedures.
- To use various IT systems to verify applicant details, prior to any offer of accommodation.
- To identify cases that fall outside Council policy that may warrant priority consideration and drawing such cases to the attention of the appropriate Team leader. This will involve participation in the case review process.
- Assist in the production of information to staff and to the public.
- To undertake other tasks in any section of the Allocations and Temporary Accommodation Service, which are relevant to the postholder's area of work and commensurate with their level of responsibility.
- To carry out all duties with due regard to the provision of Health and Safety legislation and the Council's Equal Opportunities.
Qualifications
- MUST HAVE EXPERIENCE RESPONDING TO MEMBERS' ENQUIRIES, PREFERABLY WITHIN A LOCAL AUTHORITY SETTING.
Letting Officer in London employer: SOHL ASSOCIATES LIMITED
Contact Detail:
SOHL ASSOCIATES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Letting Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in local authorities. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation and council policies. We want you to be ready to impress with your understanding of the role and how you can contribute to the team.
✨Tip Number 3
Don’t forget to showcase your experience with member enquiries! Be ready to share specific examples of how you've handled similar situations in the past. This will show you're the right fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Letting Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with the Choice Based Lettings System and responding to Members' enquiries. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills: Since you'll be dealing with various stakeholders, it's crucial to demonstrate your ability to communicate effectively. Use clear and concise language in your application to show us you can handle correspondence like a pro.
Highlight Relevant Experience: Don’t forget to mention any previous roles where you've supervised others or managed projects. We love seeing candidates who can take charge and lead, especially in a local authority setting!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at SOHL ASSOCIATES LIMITED
✨Know Your Stuff
Make sure you’re familiar with the Choice Based Lettings System and the specific responsibilities of a Letting Officer. Brush up on local housing legislation and council policies, as these will likely come up during your interview.
✨Showcase Your Communication Skills
Since you'll be dealing with members' enquiries and liaising with various agencies, it’s crucial to demonstrate your communication skills. Prepare examples of how you've effectively handled difficult conversations or resolved issues in the past.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations related to lettings and housing advice. Think about how you would handle specific cases, especially those that might fall outside council policy, and be ready to discuss your thought process.
✨Highlight Your IT Proficiency
As the role involves using various IT systems, be prepared to talk about your experience with databases and casework records. Mention any specific software you’ve used and how you ensure accuracy in data entry and retrieval.
