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- Tasks: Manage lettings and assist with housing applications in a supportive team environment.
- Company: Local authority focused on community housing solutions.
- Benefits: Competitive salary, job stability, and opportunities for professional growth.
- Why this job: Make a difference in people's lives by helping them find their homes.
- Qualifications: Experience in responding to enquiries, preferably in a local authority setting.
- Other info: Join a dynamic team dedicated to improving housing services.
The predicted salary is between 28800 - 43200 £ per year.
Responsibilities include:
- Responsible to the Senior Lettings Officer for the day-to-day operations in respect of the Choice Based Lettings System, nominations to Housing Associations, Mutual Exchanges and Special Schemes as required.
- Efficient and sensitive letting and pre-letting of both Council and Housing Association properties.
- Undertaking nominations to Special Schemes and Housing Associations, ensuring all nominations procedures are followed.
- Deputising for the Senior Lettings Officer in their absence and supervising Lettings Assistants as appropriate.
- Preparing reports and undertaking special projects and investigations as required.
- Responding to correspondence, including Members' casework and enquiries from other services, agencies and Senior Managers.
- Preparing reports for consideration at the Case Review Panel and administering and monitoring the appeals system.
- Providing detailed housing advice to the public on the various means available to resolve their housing problems.
- Dealing with and taking action on telephone enquiries and liaising with other departments, authorities and external agencies as required.
- Supplying information and statistics, including details of the rehousing activity in the post holder's area of work.
- Attending meetings relevant to the post holder's area of work as required.
- Ensuring that the administrative procedures relating to the offer process are efficiently completed.
- Making good and proper use of the Council's IT systems, entering and retrieving information accurately and appropriately, ensuring that databases and other casework records are correct and up to date.
- Assessing housing applications and verifying applicants' circumstances, with regards to Housing Legislation, Council Policy and Procedures.
- Using various IT systems to verify applicant details prior to any offer of accommodation.
- Identifying cases that fall outside Council policy that may warrant priority consideration and drawing such cases to the attention of the appropriate Team leader, involving participation in the case review process.
- Assisting in the production of information to staff and to the public.
- Undertaking other tasks in any section of the Allocations and Temporary Accommodation Service, which are relevant to the postholder's area of work and commensurate with their level of responsibility.
- Carrying out all duties with due regard to the provision of Health and Safety legislation and the Council's Equal Opportunities.
Qualifications: MUST HAVE EXPERIENCE RESPONDING TO MEMBERS' ENQUIRIES, PREFERABLY WITHIN A LOCAL AUTHORITY SETTING.
Letting Officer employer: SOHL ASSOCIATES LIMITED
Contact Detail:
SOHL ASSOCIATES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Letting Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in local authorities. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation and council policies. We want you to be ready to impress with your understanding of the Choice Based Lettings System!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Letting Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with the Choice Based Lettings System and responding to Members' enquiries. We want to see how your skills match the responsibilities listed in the job description!
Showcase Your Communication Skills: Since you'll be dealing with various stakeholders, it's crucial to demonstrate your ability to communicate effectively. Use clear and concise language in your application to show us you can handle correspondence and enquiries like a pro.
Highlight Relevant Experience: Don’t forget to mention any previous roles where you've supervised others or managed projects. We love seeing candidates who can take charge and lead, especially in a local authority setting!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you on the path to joining our team!
How to prepare for a job interview at SOHL ASSOCIATES LIMITED
✨Know Your Stuff
Make sure you understand the Choice Based Lettings System and the responsibilities of a Letting Officer. Brush up on local housing legislation and council policies, as you'll likely be asked about these during the interview.
✨Showcase Your Communication Skills
Since you'll be dealing with members' enquiries and liaising with various agencies, it's crucial to demonstrate your communication skills. Prepare examples of how you've effectively handled similar situations in the past.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to lettings and housing advice. Think through how you would handle specific cases, especially those that might require prioritisation or special consideration.
✨Highlight Your IT Proficiency
You'll need to use various IT systems for managing applications and data. Be prepared to discuss your experience with similar systems and how you ensure accuracy in data entry and retrieval.
