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- Tasks: Support new tenants in settling into their homes and managing tenancy challenges.
- Company: Join a dedicated team focused on making a difference in the community.
- Benefits: Gain valuable experience, flexible hours, and opportunities for personal growth.
- Other info: Dynamic role with a chance to collaborate with various agencies and professionals.
- Why this job: Make a real impact by helping vulnerable tenants thrive in their new homes.
- Qualifications: Experience with tenant support and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
To identify and build a support package with new tenants within the first 6 to 12 months of their tenancy. To help new and existing transferred tenants settle into their new home and give extra support and guidance when needed. To assist and support the New Builds tenancy enforcement officer in managing a large volume of new tenants presenting with variable support needs. To ensure that support is in place to ensure successful management and sustainment of the tenancy and offer a holistic and supportive approach to tenants with additional need for support.
Key Skills & Experience
- Experience supporting vulnerable tenants (including youth, families, and older adults) with tenancy sustainment and casework management
- Knowledge of housing legislation, welfare/benefits systems, safeguarding, and anti‑social behaviour interventions
- Ability to assess needs, manage risk, develop support plans, and handle complex cases in multi‑agency settings
- Strong communication skills: report writing, presenting at panels, and working collaboratively with professionals and stakeholders
- Competent in IT systems (Microsoft Office and housing databases) with good record‑keeping and data management
Key Duties & Responsibilities
- Manage a caseload of tenants, providing tailored support, assessments, and support plans to sustain tenancies
- Liaise with and refer to external agencies (e.g. social services, health, police, voluntary sector) and attend multi‑agency panels (e.g. MARAC)
- Conduct risk assessments and maintain accurate records, reports, and databases of tenant support and progress
- Support tenants with rent, benefits, budgeting, repairs, and tenancy issues, including addressing arrears and ASB
- Promote safeguarding, equality, and partnership working while ensuring compliance with housing policies and legislation
Tenancy Support Officer (New Builds) in Greenwich employer: SOHL ASSOCIATES LIMITED
Contact Detail:
SOHL ASSOCIATES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Support Officer (New Builds) in Greenwich
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Tenancy Support Officer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your research hat on! Familiarise yourself with the latest housing legislation and welfare systems. This will not only boost your confidence but also show potential employers that you're serious about the role.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common scenarios you might face as a Tenancy Support Officer. This will help you articulate your experience in supporting vulnerable tenants and managing complex cases.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are passionate about making a difference in the lives of new tenants. Plus, it gives us a chance to see your enthusiasm right from the start!
We think you need these skills to ace Tenancy Support Officer (New Builds) in Greenwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with vulnerable tenants and tenancy sustainment. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant experience!
Showcase Your Communication Skills: Since strong communication is key for this role, include examples of your report writing and collaboration with professionals. We love seeing how you’ve effectively communicated in past roles, so let that shine through!
Highlight Your IT Competence: Mention your familiarity with Microsoft Office and any housing databases you've used. We need someone who can manage records and data efficiently, so be sure to point out your tech-savviness in your application.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at SOHL ASSOCIATES LIMITED
✨Know Your Stuff
Make sure you brush up on housing legislation and welfare systems before the interview. Being able to discuss these topics confidently will show that you understand the complexities of supporting vulnerable tenants.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully supported tenants or managed complex cases. This will help demonstrate your ability to handle the responsibilities of the role effectively.
✨Communication is Key
Practice your communication skills, especially in report writing and presenting. You might be asked to explain how you would approach a multi-agency panel, so being articulate and clear will set you apart.
✨Be Ready for Scenarios
Expect situational questions about risk assessments and support plans. Think through how you would assess needs and develop tailored support for different types of tenants, as this will highlight your problem-solving abilities.