At a Glance
- Tasks: Be the first point of contact for customers and resolve their queries.
- Company: Join a dynamic team at Soha, dedicated to excellent customer service.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity to grow in a fast-paced, collaborative setting.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and a positive attitude towards customer service.
The predicted salary is between 24000 - 36000 € per year.
Job Role
To be the first point of contact for Soha customers and work as part of a busy team to deliver a high-quality customer service. To maximise satisfaction by establishing the customer needs, being polite and courteous, resolving their queries and keeping them well informed at all times.
Key Duties
What you will need;
- Experience of handling a high volume of calls on a daily basis.
- Excellent telephone manner with well-developed questioning skills and a diplomatic approach.
- The ability and resilience to handle complex and challenging calls effectively using your own initiative.
- Excellent communication and interpersonal skills, including good listening and questioning skills, showing sensitivity, empathy and the ability to record information accurately.
- Experience of and commitment to delivering focused customer services with a \'can do\' attitude.
- The ability to take ownership of tasks and work accurately and flexibly within a busy team.
- Ability to learn and maintain up to date information about Soha\'s business.
- Ability to work well under pressure.
- The ability to meet call handling targets.
- Good IT skills including word, excel, outlook and teams and the ability to quickly learn how to use Soha\'s in-house IT systems.
It would also be nice to have;
- Experience of working in a call centre and/or a customer service environment.
- Experience of working in the housing sector or a maintenance environment.
- A qualification or professional accreditation in customer service.
Customer Service Advisor in Didcot employer: Soha Housing
Soha is an exceptional employer that prioritises employee well-being and professional growth, making it an ideal place for Customer Service Advisors. With a supportive work culture that values teamwork and resilience, employees benefit from ongoing training opportunities and a commitment to delivering high-quality customer service. Located in a vibrant community, Soha offers a dynamic environment where you can make a meaningful impact while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Didcot
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Soha. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you refine your communication skills and prepare you for those tricky calls where you need to show empathy and resolve issues effectively.
✨Tip Number 3
Show off your 'can do' attitude! During interviews, share examples of how you've gone above and beyond in previous roles. Employers love to see candidates who take ownership and are proactive in solving problems.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows us that you're serious about joining our team. Don't miss out on the chance to land that Customer Service Advisor role!
We think you need these skills to ace Customer Service Advisor in Didcot
Some tips for your application 🫡
Show Off Your Customer Service Skills:When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you've handled calls and resolved queries in the past, so share specific examples that showcase your skills!
Keep It Polite and Courteous:Remember, the job is all about being the first point of contact for our customers. Use a friendly tone in your application to reflect the polite and courteous approach we value at StudySmarter. It sets the right vibe from the get-go!
Be Clear and Concise:We appreciate clarity! Make sure your application is easy to read and straight to the point. Avoid jargon and keep your sentences simple. This will help us understand your qualifications and experiences without any confusion.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Soha Housing
✨Know Your Stuff
Before the interview, make sure you research Soha and its services thoroughly. Understand their mission, values, and any recent news. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Practice Your Phone Skills
Since this role involves handling a high volume of calls, practice your telephone manner. You can do this by role-playing with a friend or family member. Focus on being polite, clear, and concise while also demonstrating empathy and understanding.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer queries in the past. Think about challenging situations you've faced and how you handled them. This will demonstrate your resilience and ability to take ownership of tasks.
✨Be Ready for Pressure
Expect questions about how you handle stress and pressure. Have a few strategies ready to share, like prioritising tasks or taking short breaks to stay focused. This will show that you can thrive in a busy team environment.
