At a Glance
- Tasks: Support and enhance IT systems to improve user experience across the organisation.
- Company: Join Soha Housing, a community-focused housing association making a difference.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Other info: Dynamic role with a focus on continuous improvement and user support.
- Why this job: Be part of a team that drives innovation and supports vibrant communities.
- Qualifications: Experience with CRMs and strong problem-solving skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: OX11 7NN
Secondment opportunity - 6 months
In this role you will report to the Business Systems Manager, working in the Business Transformation team. You will work primarily on supporting colleagues throughout the business to maximise the use of Soha IT application systems. You will provide functional and technical support to all IT business system users at Soha and assist colleagues in the IT team to provide an excellent customer service experience. You will also develop and maintain a detailed understanding of the business systems used by Soha and the related business processes to enable continuous improvement.
Job Responsibilities
- Implementation and Maintenance of Application Systems
- Assisting in the implementation of applications including upgrades, testing and documentation
- Assisting in translating user requests into technical specifications for system enhancements
- Managing the implementation of changes and support delivery of projects
- Managing and implementing testing regimes for new software releases
- Service Redesign and Improvement
- Working with staff user groups and service managers to understand needs, identify system improvements and implement them across our work
- Producing and maintaining user documentation on Soha IT systems and associated processes to ensure staff are supported to use our systems well
- Resolve logged incidents or escalates within the Soha IT Team and to software providers support desk
- To be proactively involved in proposals and implementations of improvements to systems to enable IT to better serve Soha and its users
- Developing Staff Capability
- Troubleshooting and fixing problems with business software
- Upskilling users to improve their IT and systems skills and capability
- Assisting with the job scheduling solutions
Key Technical Skills
- Experience of CRMs, including Housing Management Systems and document management – a working knowledge of Aareon QL would be an advantage
- Experience of Office365 and SharePoint Online
- Knowledge of reporting technologies such as SSRS, PowerBI
- Knowledge and management of web-based customer portals and mobile applications
- Knowledge and experience of workforce management solutions
The Ideal Candidate Will Have
- Experience of working with users and identifying support needs in a busy IT environment
- Knowledge and ability to self-teach and pick up systems quickly, then apply that knowledge to improve the systems
- Good analytical and problem-solving skills
- Ability to convey technical information to non-technical people
- Positive attitude who enjoys being part of a team
- The ability to work with both our IT Trainer and Business Analyst to facilitate development of existing systems and rollout of new systems
- The ability to respond to a variety of needs and work pressures created by demands of our customers
- Organised and methodical with good use of own judgement; ability to demonstrate innovative thinking and creative solutions
- Digitalisation and staff applications
- Experience of large scale implementations
The Company
Soha Housing is a successful, award winning, community-based mutualised housing association working in and around Oxfordshire and neighbouring counties. Our team helps to provide homes and services for affordable rent and properties for shared ownership. With exciting changes in the way we’re working, we are now expanding our team. If you are interested in joining a friendly, supportive organisation and you share our vision for strong, vibrant and sustainable communities, where everyone can find a home, then we’d like to hear from you.
Residents First. Constantly Learning. One Team. Kindness in Truth. Fewer Better Rules.
Systems Support and Configuration Officer employer: Soha Housing Limited
Soha Housing is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for a Systems Support and Configuration Officer. With a strong commitment to employee growth and continuous learning, staff are encouraged to develop their skills while contributing to meaningful projects that enhance community living in Oxfordshire. The organisation's focus on kindness and teamwork ensures a positive environment where every team member can thrive and make a real difference.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Support and Configuration Officer
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Soha Housing Limited that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Systems Support and Configuration Officer
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Soha Housing Limited, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Soha Housing Limited can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Soha Housing Limited will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Soha Housing Limited
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Soha Housing Limited. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Soha Housing Limited.
