At a Glance
- Tasks: Lead impactful service redesign projects to improve resident outcomes.
- Company: Join Soha Housing, a community-focused housing association making a difference.
- Benefits: Fixed-term contract with a supportive team and opportunities for growth.
- Other info: Collaborative environment with a focus on continuous improvement and learning.
- Why this job: Shape services that truly benefit residents and drive meaningful change.
- Qualifications: Experience in project management and service redesign is essential.
The predicted salary is between 60000 - 75000 £ per year.
Location: OX11 7NN
Published: 6 days ago
Closing: in 8 days
The Vacancy
FIXED TERM CONTRACT - 6 MONTHS
We are excited to be launching Soha Improves, a new service redesign function focused on transforming services around resident outcomes. We are looking for a highly capable and delivery-focused Project Manager (on a fixed term contract basis for 6 months) to play a central role in making this ambition a reality. This role reports into our Head of Resident Experience, who has responsibility for resident experience, organisational learning and service improvement.
Role Summary
Soha Improves is focused on redesigning services end-to-end, shaped by resident experience, data and insight, and delivered at pace to achieve measurable outcomes. As Project Manager, you will lead the delivery of high-impact service redesign projects. You will ensure projects are well-governed, on track, and delivering benefits, while working with colleagues across disciplines including service design, digital, insight and communications. This role sits at the centre of complex change programmes, requiring strong project delivery skills alongside the ability to work collaboratively across operational teams and specialist functions to embed sustainable improvements.
What You’ll Be Responsible For
- Lead the end-to-end delivery of service redesign projects within Soha Improves, ensuring projects are clearly scoped, governed and delivered against agreed milestones and outcomes.
- Manage risks, dependencies and resources to keep projects on track.
- Support robust benefits tracking, to ensure projects remain focused on achieving measurable operational, financial or resident outcomes, not just completing activities.
- Support director sponsors and programme leadership with clear information and insights.
- Establishing the Soha Improves methodology.
- Help develop, codify and apply the Soha Improves methodology across projects: translating complex service challenges into clear problem statements and delivery plans, working closely with operational teams to redesign end-to-end resident journeys and testing and measuring the impact of changes.
- Ensure each stage is evidence-led and focused on improving resident outcomes, including engaging with a broader range of residents.
- Support test-and-learn approaches, ensuring changes are validated before scaling.
- Embed continuous improvement so projects deliver sustained change, not one-off interventions.
- Collaborate closely with everyone involved in the projects and act as a connector – understanding the needs and skills of each person and communicating both the process and the positive outcomes from projects.
- Support Service Managers to embed redesigned processes into day-to-day operations.
- Work with senior leaders and sponsors to maintain pace and quality of change.
Governance, Insight & Reporting
- Establishing clear governance structures, documentation and controls for each project.
- Tracking performance against KPIs, benefits and outcomes.
- Using data and insight to support decision-making and prioritisation.
- Maintaining clear audit trails and evidence of impact.
What We’re Looking For
Experience
- Proven experience delivering complex projects or programmes, ideally within service redesign, transformation or continuous improvement.
- Experience working across multiple stakeholders, functions and disciplines.
- Experience of delivering change that improves customer or resident outcomes.
- Experience of working in data-led environments, using insight to shape delivery.
Knowledge & Skills
- Strong project management capability (e.g. planning, governance, risk management, reporting).
- Strong understanding of service redesign, continuous improvement or human-centred design approaches (e.g. agile, iterative, outcome-led delivery).
- Strong stakeholder engagement and influencing skills.
- Ability to work at pace while maintaining structure and quality.
- Analytical skills, with confidence interpreting performance and insight data.
Personal Qualities
- Highly organised, delivery-focused and accountable.
- Collaborative and comfortable working across disciplines and teams.
- Curious and improvement-focused, with a strong problem-solving mindset.
- Resilient and adaptable in a fast-paced change environment.
- Committed to improving outcomes for residents and supporting colleagues through change.
Why Soha Improves?
Soha Improves is a new and ambitious function bringing together service design, delivery, data, digital and communication disciplines to rethink how services work. This is an opportunity to play a central role in shaping how Soha delivers better outcomes for residents — not just through incremental change, but through fundamentally redesigning services with residents at the centre.
‘The Soha Way’
All staff are expected to model ‘the Soha Way’, in line with our cultural principles. Interviews will be held on the 10th August 2026.
The Company
Soha Housing is a successful, award winning, community-based mutualised housing association working in and around Oxfordshire and neighbouring counties. Our team help to provide homes and services for affordable rent and properties for shared ownership. With exciting changes in the way we’re working, we are now expanding our team. If you are interested in joining a friendly, supportive organisation and you share our vision for strong, vibrant and sustainable communities, where everyone can find a home, then we’d like to hear from you.
Residents First
We put people at the heart of our decisions, which are made with humanity.
Constantly Learning
We are constantly learning and restless about excellence. We incentivise curiosity, and act to make things better, as we learn from every experience.
One Team
We take ownership of our work and lead from the front.
Kindness in Truth
We strive for honesty, clarity, and kindness in all our relationships and we treat feedback as a gift, wanting to see staff, residents and communities fulfil their potential.
Fewer Better Rules
We operate with fewer, better rules as we value simplicity, expecting everyone to solve problems, exercise good judgement and take responsibility.
Service Redesign Project Manager - Fixed Term Contract employer: Soha Housing Limited
Soha Housing is an exceptional employer, offering a supportive and collaborative work environment that prioritises community engagement and employee development. As a Fire Safety Officer, you will play a crucial role in ensuring the safety of residents while benefiting from ongoing professional growth opportunities and a commitment to work-life balance in the beautiful Oxfordshire area.
StudySmarter Expert Advice🤫
We think this is how you could land Service Redesign Project Manager - Fixed Term Contract
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Soha Housing Limited. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Soha Housing Limited.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Soha Housing Limited.
We think you need these skills to ace Service Redesign Project Manager - Fixed Term Contract
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Soha Housing Limited and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Soha Housing Limited
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Soha Housing Limited will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Soha Housing Limited.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Soha Housing Limited.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Soha Housing Limited. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
