At a Glance
- Tasks: Lead impactful service redesign projects to enhance resident experiences and outcomes.
- Company: Join Soha Housing, a community-focused housing association dedicated to improving lives.
- Benefits: Be part of a supportive team with opportunities for growth and development.
- Other info: Collaborative environment with a focus on continuous learning and innovation.
- Why this job: Make a real difference by reshaping services that directly benefit residents.
- Qualifications: Experience in project management and a passion for service improvement.
The predicted salary is between 70000 - 77495 £ per year.
We are excited to be launching Soha Improves, a new service redesign function focused on transforming services around resident outcomes. We are looking for a highly capable and delivery-focused Project Manager to play a central role in making this ambition a reality. This role reports into our Head of Resident Experience, who has responsibility for resident experience, organisational learning and service improvement.
Role Summary
Soha Improves is focused on redesigning services end-to-end, shaped by resident experience, data and insight, and delivered at pace to achieve measurable outcomes. As Project Manager, you will lead the delivery of high-impact service redesign projects. You will ensure projects are well-governed, on track, and delivering benefits, while working with colleagues across disciplines including service design, digital, insight and communications. This role sits at the centre of complex change programmes, requiring strong project delivery skills alongside the ability to work collaboratively across operational teams and specialist functions to embed sustainable improvements.
What You’ll Be Responsible For
- Delivery of projects & programmes
- Lead the end-to-end delivery of service redesign projects within Soha Improves, ensuring projects are clearly scoped, governed and delivered against agreed milestones and outcomes
- Manage risks, dependencies and resources to keep projects on track
- Support robust benefits tracking, to ensure projects remain focused on achieving measurable operational, financial or resident outcomes, not just completing activities
- Support director sponsors and programme leadership with clear information and insights
- Establishing the Soha Improves methodology
- Help develop, codify and apply the Soha Improves methodology across projects: translating complex service challenges into clear problem statements and delivery plans, working closely with operational teams to redesign end-to-end resident journeys and testing and measuring the impact of changes
- Ensure each stage is evidence-led and focused on improving resident outcomes, including engaging with a broader range of residents
- Support test-and-learn approaches, ensuring changes are validated before scaling
- Embed continuous improvement so projects deliver sustained change, not one-off interventions
- Working across teams and disciplines
- Collaborate closely with everyone involved in the projects and act as a connector – understanding the needs and skills of each person and communicating both the process and the positive outcomes from projects
- Supporting Service Managers to embed redesigned processes into day-to-day operations
- Moving beyond consultation, to work with residents in co-production approaches
- Working with senior leaders and sponsors to maintain pace and quality of change
- Governance, Insight & Reporting
- Establishing clear governance structures, documentation and controls for each project
- Tracking performance against KPIs, benefits and outcomes
- Using data and insight to support decision-making and prioritisation
- Maintaining clear audit trails and evidence of impact
What We’re Looking For
- Experience
- Proven experience delivering complex projects or programmes, ideally within service redesign, transformation or continuous improvement
- Experience working across multiple stakeholders, functions and disciplines
- Experience of delivering change that improves customer or resident outcomes
- Experience of working in data-led environments, using insight to shape delivery
- Knowledge & Skills
- Strong project management capability (e.g. planning, governance, risk management, reporting)
- Strong understanding of service redesign, continuous improvement or human-centred design approaches (e.g. agile, iterative, outcome-led delivery)
- Strong stakeholder engagement and influencing skills
- Ability to work at pace while maintaining structure and quality
- Analytical skills, with confidence interpreting performance and insight data
- Personal Qualities
- Highly organised, delivery-focused and accountable
- Collaborative and comfortable working across disciplines and teams
- Curious and improvement-focused, with a strong problem-solving mindset
- Resilient and adaptable in a fast-paced change environment
- Committed to improving outcomes for residents and supporting colleagues through change
Why Soha Improves?
Soha Improves is a new and ambitious function bringing together service design, delivery, data, digital and communication disciplines to rethink how services work. This is an opportunity to play a central role in shaping how Soha delivers better outcomes for residents — not just through incremental change, but through fundamentally redesigning services with residents at the centre.
‘The Soha Way’
All staff are expected to model ‘the Soha Way’, in line with our cultural principles.
Interviews will be held on the 10th August 2026.
The Company
Soha Housing is a successful, award winning, community-based mutualised housing association working in and around Oxfordshire and neighbouring counties. Our team help to provide homes and services for affordable rent and properties for shared ownership. With exciting changes in the way we’re working, we are now expanding our team. If you are interested in joining a friendly, supportive organisation and you share our vision for strong, vibrant and sustainable communities, where everyone can find a home, then we’d like to hear from you.
Residents First
We put people at the heart of our decisions, which are made with humanity.
Constantly Learning
We are constantly learning and restless about excellence. We incentivise curiosity, and act to make things better, as we learn from every experience.
One Team
We take ownership of our work and lead from the front.
Kindness in Truth
We strive for honesty, clarity, and kindness in all our relationships and we treat feedback as a gift, wanting to see staff, residents and communities fulfil their potential.
Fewer Better Rules
We operate with fewer, better rules as we value simplicity, expecting everyone to solve problems, exercise good judgement and take responsibility.
Service Redesign Project Manager employer: Soha Housing Limited
Soha Housing is an exceptional employer, offering a supportive and collaborative work environment that prioritises community engagement and employee development. As a Fire Safety Officer, you will play a crucial role in ensuring the safety of residents while benefiting from ongoing professional growth opportunities and a commitment to work-life balance in the beautiful Oxfordshire area.
StudySmarter Expert Advice🤫
We think this is how you could land Service Redesign Project Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Redesign Project Manager at Soha Housing Limited!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Soha Housing Limited or be willing to refer you for that Service Redesign Project Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Soha Housing Limited who’s on the lookout for their next Service Redesign Project Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Redesign Project Manager role at Soha Housing Limited!
We think you need these skills to ace Service Redesign Project Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Soha Housing Limited. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Soha Housing Limited
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Soha Housing Limited. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
