At a Glance
- Tasks: Support tenants with rental income services and ensure their financial stability.
- Company: Soha Housing, a community-focused housing association in Oxfordshire.
- Benefits: Join a friendly team with opportunities for personal growth and community impact.
- Other info: Be part of a supportive organisation dedicated to vibrant communities.
- Why this job: Make a difference in people's lives by helping them secure and sustain their homes.
- Qualifications: Experience in housing management and strong relationship-building skills required.
Provide front-line rental income services and advice to existing and potential tenants, or their representatives. To be responsible, as part of a Housing Management team, for providing a responsive and pro-active service to residents in general needs, supported and sheltered housing. Pro-actively work with agencies and colleagues to ensure tenants’ income is maximised.
KEY DUTIES
- Be responsible for the collection and management of rental income against set targets and procedures.
- Handle enquiries from tenants, keeping them informed at all times of progress in relation to their accounts and queries.
- Be aware of current legislation relating to housing and Welfare Reform, and how access to welfare benefits may affect ability to pay rent.
- Identify households in need of specialist support and work collaboratively with the Welfare Benefit, Tenancy Support services or wider agencies to help tenants to sustain their tenancy.
- Take the appropriate legal action in relation to cases of arrears, attending court and evictions as necessary.
- Deliver against the association’s financial inclusion activities, including supporting access to digital training and routes into employment.
- Represent Soha at meetings with residents, stakeholders and other agencies as required.
What you will need
- Experience in housing management, rental income recovery or similar services (including legal experience).
- Experience of managing casework.
- The ability to create good relationships with customers and colleagues.
- Well versed in housing and welfare benefit issues.
- Ability to work to performance targets and monitor own performance.
- A valid driving licence.
The Company
Soha Housing is a successful, award winning, community-based mutualised housing association working in and around Oxfordshire and neighbouring counties. Our team help to provide homes and services for affordable rent and properties for shared ownership. With exciting changes in the way we’re working, we are now expanding our team. If you are interested in joining a friendly, supportive organisation and you share our vision for strong, vibrant and sustainable communities, where everyone can find a home, then we’d like to hear from you.
Housing Officer Rental Income employer: Soha Housing Limited
Soha Housing is an exceptional employer that prioritises community engagement and employee development, making it a rewarding place to work as a Housing Officer for Rental Income. With a supportive work culture and a commitment to financial inclusion, employees have the opportunity to make a meaningful impact on residents' lives while benefiting from ongoing training and career growth in the vibrant Oxfordshire area. Join us in our mission to create strong, sustainable communities where everyone can find a home.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer Rental Income
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Soha Housing Limited, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Soha Housing Limited and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Housing Officer Rental Income
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Soha Housing Limited and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Soha Housing Limited
✨Get to Know Public Sector Values
Before your interview with Soha Housing Limited, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Soha Housing Limited.
