At a Glance
- Tasks: Provide admin support and manage estate services for residents and contractors.
- Company: Join a dynamic team within Soha's Property Services Directorate.
- Benefits: Full-time role with competitive pay and mileage reimbursement.
- Other info: Opportunity for site visits and career growth in a supportive environment.
- Why this job: Be the first point of contact and make a difference in your community.
- Qualifications: GCSEs in English and Maths, good IT skills, and strong organisational abilities.
The predicted salary is between 25000 - 30000 £ per year.
This is a full-time vacancy providing comprehensive administrative support to the estates and office services team within our Property Services Directorate. Our Estates & Office Services team are responsible for managing estate services across Soha’s stock, and as Estates Assistant you will be one of the first points of contact for all estate-based queries, providing an efficient and professional service to Soha’s residents, contractors, and other stakeholders.
Key Duties
- To respond to a wide range of estate-based enquiries including grounds maintenance, cleaning, window cleaning, tree maintenance and block repairs from residents, contractors and members of the public within agreed timescales.
- To respond to non-formal complaints made about estate services and liaise with residents and contractors.
- To request quotes, raise contractor orders and process invoices.
- To assist in monitoring Soha’s estate maintenance contractors’ performance and address compliance with standards set.
- To take minutes at meetings, produce letters and mail merges and filing using our computerised office systems.
- To carry out estate-based inspections and record the findings.
- To escalate any issues affecting the estates service to the Estates Services Manager.
- To project manage Soha’s Green Champions, to include recording their inspections, issuing vouchers, and keeping them updated on actions taken.
- To assist with Estate Improvement applications, requesting quotations and keeping applicants informed of progress.
- To assist with scheduling work for the Estates Operatives, raising repairs and liaising with colleagues to resolve issues highlighted from their visits and inspections.
- To provide Office Services cover at our Head Office as and when required.
- To occasionally assist customer services by answering phone calls and dealing with tenant queries including raising repair orders to contractors.
What you will need
- Minimum GCSE, 'O' level or equivalent in English and Maths.
- Good IT skills including experience of computerised office systems such as Microsoft Word, Excel and Outlook.
- Good organisational and administrative skills.
- Ability to use initiative and work with limited supervision.
- Ability to remain polite and courteous.
- A methodical and logical approach to work.
- Ability to work as part of a team.
- This role may involve visits to site, therefore a full driving licence is desired and mileage is paid.
All roles are subject to a Basic DBS check.
Estates Assistant employer: Soha Housing Limited
Soha is an exceptional employer that prioritises employee development and a supportive work culture, making it an ideal place for those seeking meaningful roles in property services. As an Estates Assistant, you will enjoy comprehensive training opportunities, a collaborative team environment, and the chance to make a real impact on the community by enhancing estate services for residents. Located in a vibrant area, Soha offers a dynamic workplace where your contributions are valued and recognised.
