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- Tasks: Support sales efforts and enhance customer experiences in vehicle leasing.
- Company: Join SOGO Mobility, a leader in sustainable vehicle solutions.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Be part of a green transition while making a real impact on customer journeys.
- Qualifications: 1+ years in sales or service roles, preferably in leasing or automotive.
- Other info: Dynamic team environment with a focus on customer-first approach.
The predicted salary is between 28800 - 48000 £ per year.
Company Description: SOGO Mobility is reshaping how individuals and businesses manage their vehicle needs by offering greater choice, flexibility, and simplicity. Committed to supporting the green transition, SOGO Mobility provides sustainable and flexible vehicle leasing solutions for corporate businesses.
Role Description: This is a full-time on-site role for a Relationship Executive, based in our Head Office, Cranfield. The Relationship Executive will support SOGO’s Sales efforts with all Contract Hire, Salary Sacrifice and Flexible Leasing activities. This is a customer focussed role, supporting the customer throughout their initial sales & ongoing in-life journey.
Key Responsibilities and Duties:
- Supporting the Sales and Account Management teams with all customer service and sales requirements by email and phone.
- Oversee the Sales Support email account.
- Updating customer records in our internal systems.
- Coordinating vehicle orders, deliveries and exchanges, ensuring our system and processes are adhered to and updated accurately.
- Facilitating the relationship between our customers' drivers and the SOGO business, ensuring our customer first approach is adhered to.
- Own customer disputes through resolution, involving external suppliers and internal departments whilst keeping the customer fully informed throughout the investigation.
- Provide occasional support to other departments such as operations & accounts team.
- Advise senior management regarding feedback from clients and customers.
Qualifications and Experience:
- Minimum of 1 years’ experience within a sales or service driven role, particularly within the leasing / automotive space.
- Experience in supporting a business sales strategy.
- Experience working with all levels of senior management and departmental staff within a Company.
- Historic background within a target-driven environment.
- Historic background working with corporate customers.
Relationship Executive in Luton employer: SOGO Mobility
Contact Detail:
SOGO Mobility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Executive in Luton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive and leasing sectors. Attend industry events, join relevant online groups, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers or during interviews, make sure you can clearly articulate how your experience aligns with their needs. Tailor your message to highlight your customer service skills and sales experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Relationship Executive position.
✨Tip Number 4
Don’t forget to check our website regularly! We often post new opportunities that might not be listed elsewhere. Applying directly through our site can give you an edge, as we love seeing candidates who are proactive about joining the SOGO Mobility team.
We think you need these skills to ace Relationship Executive in Luton
Some tips for your application 🫡
Show Your Customer Focus: In your application, make sure to highlight your experience in customer service. We want to see how you've supported customers in the past and how you can bring that same energy to SOGO Mobility.
Tailor Your CV: Don’t just send a generic CV! We love it when applicants tailor their CVs to match the job description. Make sure to emphasise your sales experience and any relevant skills that align with the Relationship Executive role.
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you get your key points across without waffling!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to track your application more efficiently!
How to prepare for a job interview at SOGO Mobility
✨Know Your Stuff
Before the interview, make sure you understand SOGO Mobility's mission and values. Familiarise yourself with their vehicle leasing solutions and how they support the green transition. This will show your genuine interest in the company and help you connect your experience to their goals.
✨Showcase Your Customer Focus
As a Relationship Executive, customer service is key. Prepare examples from your past roles where you've successfully handled customer enquiries or resolved disputes. Highlight your ability to maintain a customer-first approach, as this aligns perfectly with what SOGO Mobility is looking for.
✨Be Ready to Discuss Sales Strategies
Since the role involves supporting sales efforts, be prepared to discuss your experience with sales strategies, particularly in the automotive or leasing sectors. Think of specific instances where you contributed to sales success or improved customer satisfaction, and be ready to share those stories.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in customer service, or how they measure success in the role. This not only shows your enthusiasm but also helps you gauge if the company culture is the right fit for you.
