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- Tasks: Support sales efforts and enhance customer experiences in vehicle leasing.
- Company: Join SOGO Mobility, a leader in sustainable vehicle solutions.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Be part of a green transition while making a real impact on customer journeys.
- Qualifications: 1+ years in sales or service roles, preferably in leasing or automotive.
- Other info: Dynamic team environment with a focus on customer-first approach.
The predicted salary is between 28800 - 48000 £ per year.
Company Description: SOGO Mobility is reshaping how individuals and businesses manage their vehicle needs by offering greater choice, flexibility, and simplicity. Committed to supporting the green transition, SOGO Mobility provides sustainable and flexible vehicle leasing solutions for corporate businesses.
Role Description: This is a full-time on-site role for a Relationship Executive, based in our Head Office, Cranfield. The Relationship Executive will support SOGO’s Sales efforts with all Contract Hire, Salary Sacrifice and Flexible Leasing activities. This is a customer focussed role, supporting the customer throughout their initial sales & ongoing in-life journey. Some of the activities you can expect to undertake are dealing with and responding to customer enquiries, processing orders, resolving one off escalations & maintaining sales related databases.
Key Responsibilities and Duties:
- Supporting the Sales and Account Management teams with all customer service and sales requirements by email and phone.
- Oversee the Sales Support email account.
- Updating customer records in our internal systems.
- Coordinating vehicle orders, deliveries and exchanges, ensuring our system and processes are adhered to and updated accurately.
- Facilitating the relationship between our customers' drivers and the SOGO business, ensuring our customer first approach is adhered to.
- Own customer disputes through resolution, involving external suppliers and internal departments whilst keeping the customer fully informed throughout the investigation.
- Provide occasional support to other departments such as operations & accounts team.
- Advise senior management regarding feedback from clients and customers.
Qualifications and Experience:
- Minimum of 1 years’ experience within a sales or service driven role, particularly within the leasing / automotive space.
- Experience in supporting a business sales strategy.
- Experience working with all levels of senior management and departmental staff within a Company.
- Historic background within a target-driven environment.
- Historic background working with corporate customers.
Relationship Executive in Cranfield employer: SOGO Mobility
Contact Detail:
SOGO Mobility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Executive in Cranfield
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive and leasing sectors. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal chat, let your passion for customer service and sales shine through. Be genuine, share your experiences, and demonstrate how you can contribute to SOGO Mobility’s mission of redefining mobility.
✨Tip Number 3
Prepare for those tricky questions! Research common interview questions for sales roles and think about how your past experiences relate to the responsibilities of a Relationship Executive. Practise your answers so you can respond confidently and clearly.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a networking event, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. And remember, apply directly through our website for the best chance at landing that role!
We think you need these skills to ace Relationship Executive in Cranfield
Some tips for your application 🫡
Show Your Customer Focus: In your application, make sure to highlight your experience in customer service. We want to see how you've supported customers in the past and how you can bring that same energy to SOGO Mobility.
Tailor Your CV: Don’t just send a generic CV! Tailor it to reflect the skills and experiences that match the Relationship Executive role. We love seeing candidates who take the time to align their background with what we’re looking for.
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you get your key points across without any fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SOGO Mobility
✨Know Your Stuff
Before the interview, make sure you understand SOGO Mobility's mission and values. Familiarise yourself with their vehicle leasing solutions and how they support the green transition. This will show your genuine interest in the company and help you connect your experience to their goals.
✨Showcase Your Customer Focus
As a Relationship Executive, customer service is key. Prepare examples from your past roles where you've successfully handled customer enquiries or resolved disputes. Highlight your ability to maintain a customer-first approach, as this aligns perfectly with what SOGO Mobility is looking for.
✨Be Ready to Discuss Sales Strategies
Since the role involves supporting sales efforts, be prepared to talk about your experience in sales-driven environments. Think of specific strategies you've used to meet targets or improve customer satisfaction. This will demonstrate your capability to contribute to SOGO's sales objectives.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, how success is measured in the role, or what challenges the company is currently facing. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
