Relationship Executive in Birmingham

SOGO Mobility is reshaping how individuals and businesses manage their vehicle needs by offering greater choice, flexibility, and simplicity. Committed to supporting the green transition, SOGO Mobility provides sustainable and flexible vehicle leasing solutions for corporate businesses. Stay updated with SOGO Mobility through our social media channels as we redefine what mobility means in an everchanging environment for our customers.

Role DescriptionThis is a full-time on‐site role for a Relationship Executive, based in our Head Office, Cranfield. The Relationship Executive will support SOGO\’s Sales efforts with all Contract Hire, Salary Sacrifice and Flexible Leasing activities. This is a customer‐focused role, supporting the customer throughout their initial sales and ongoing in‐life journey. Activities include dealing with and responding to customer enquiries, processing orders, resolving one‐off escalations, and maintaining sales‐related databases.

Key Responsibilities and Duties

Supporting the Sales and Account Management teams with all customer service and sales requirements by email and phone.

Overseeing the Sales Support email account.

Updating customer records in our internal systems.

Coordinating vehicle orders, deliveries and exchanges, ensuring our system and processes are adhered to and updated accurately.

Facilitating the relationship between our customers\’ drivers and the SOGO business, ensuring our customer‐first approach is adhered to.

Owning customer disputes through resolution, involving external suppliers and internal departments while keeping the customer fully informed throughout the investigation.

Providing occasional support to other departments such as operations and accounts teams.

Advise senior management regarding feedback from clients and customers.

Qualifications and Experience

Minimum of 1 year\’s experience within a sales or service‐driven role, particularly within the leasing / automotive space.

Experience in supporting a business sales strategy.

Experience working with all levels of senior management and departmental staff within a company.

Historic background within a target‐driven environment.

Historic background working with corporate customers.

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