At a Glance
- Tasks: Join our team as a Support Engineer, tackling tech issues and helping customers daily.
- Company: We're a Microsoft partner dedicated to training and developing IT talent.
- Benefits: Enjoy hybrid work, generous holidays, health perks, and continuous training opportunities.
- Other info: Work from home and the office, with flexible hours and a focus on teamwork.
- Why this job: Kickstart your IT career in a supportive environment with real impact on customer satisfaction.
- Qualifications: Degree in IT or Cyber Security; desire to learn and grow in Microsoft technologies.
The predicted salary is between 25000 - 30000 £ per year.
Contract type: Permanent
Location: This is a hybrid role meaning your place of work will be both your home address and the Company office address of Copley Hill Business Park, Cambridge Road, Cambridge, CB22 3GN. Attendance in the office is typically one day per week and may change depending on business requirements.
Hours of work: Full time 37.5 hours per week to be worked between the core hours of 8am – 6pm Monday – Friday.
Salary: £25,000 - £30,000 pa dependent on experience.
Overview
We are looking for a junior Support Engineer to join our successful service delivery team working for a wide range of customers, both remotely and on-site. You will need to have strong customer service skills and know your way around Microsoft applications and operating systems.
This role would suit an individual looking to start a career in IT. As a Microsoft partner we invest heavily in training and provide the time and support for you to achieve accreditations in multiple Microsoft product areas.
You will be part of a triage team handling incoming requests from end users and IT teams where accuracy in recording details and following procedures is paramount. The successful candidate will demonstrate excellent communication skills, time management a methodical approach to ticket handling.
Key Responsibilities
- Logging customer interactions in the service desk system.
- Diagnosing and resolving technical issues.
- Maintaining user accounts in accordance with customers’ agreed SLA.
- Configuring user devices.
- Installing authorised software.
- Applying patches and updates.
- Administration of the Microsoft 365 services suite.
Essential Skills
- Desire to provide exceptional customer service.
- Analytical and logical troubleshooting approach.
- Strong written and telephone communication.
- Good teamwork and collaboration.
- Aspire to learn and complete Microsoft certifications.
Essential Qualifications
- Degree level or equivalent education in an IT or Cyber Security field.
Desirable Experience or Qualifications
- Administrative knowledge of Microsoft 365 services.
- Networking knowledge (routers, switches, wi-fi, firewalls etc.).
- Hands on experience of Windows operating systems and Office 365 applications.
- Microsoft MS-900 or AZ-900 fundamentals training.
Package
- Competitive salary of £25,000 - £30,000 pa (experience dependent)
- Generous holiday entitlement: 33 days annual leave allowance per year (25 days standard plus 8 bank holidays)
- Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)
- Life Cover (2 x basic salary)
- Employer pension contribution (4% employer, 4% employee)
- Continual training and career development.
- Referral Scheme.
The successful candidate will be required to satisfy a right to work in the UK and a Standard DBS check at the conditional offer stage. Please note that Softwerx does not currently hold a sponsor licence and is therefore unable to provide visa sponsorship for employment in the UK.
No agency applications please.
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Support Engineer in Cambridge employer: Softwerx
At Softwerx, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our employees to thrive. With a focus on professional development, we offer numerous growth opportunities and the flexibility of remote work, allowing you to balance your personal and professional life while contributing to impactful projects in data governance and compliance. Join us to be part of a dynamic team dedicated to delivering tailored solutions that make a real difference for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer in Cambridge
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Softwerx values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Softwerx might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Softwerx!
✨Direct Apply to Softwerx
Let's not forget to apply directly through the Softwerx website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Support Engineer in Cambridge
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Softwerx.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Softwerx. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Softwerx
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
