At a Glance
- Tasks: Help engineers at top tech companies maximise value from cutting-edge AI tools.
- Company: Join a deep-tech AI start-up with a strong culture and collaborative team.
- Benefits: Competitive salary, equity, global travel, and a supportive work environment.
- Other info: Dynamic hybrid role with excellent career growth opportunities.
- Why this job: Shape the future of software development while driving customer success and growth.
- Qualifications: Experience in customer success and strong relationship-building skills.
The predicted salary is between 54000 - 66000 £ per year.
Here's a CSM job where you'd be helping thousands of engineers at some of the world's biggest tech companies change how they write software. You’ll be joining a deep-tech AI start-up that’s powering the world’s most advanced tech companies. Shaping the future of software development - and you’ll be at the heart of helping customers extract every ounce of value from this pioneering tech. This is a highly collaborative team at a company that takes its culture seriously. Retention is already strong and your role is to keep it that way while the customer base grows.
Why you’ll love this:
- Work hands-on with brilliant engineers and top-tier global tech companies getting exposure to the latest AI / LLMs
- Drive customer success and real results (happiness, retention, growth)
- Be proactive and bring fresh energy to a collaborative, ambitious team
- Enjoy a dynamic hybrid role in Cambridge with a world class culture of transparency, support and growth
- Global travel (Asia / USA / Europe), a great package with equity and one of the best company cultures in Cambridge with plenty of growth
What you bring:
- Experience as a Customer Success Manager and working alongside technical stakeholders i.e. Software Engineers
- Confidence working with software products and technical end-users
- Empathy, resilience, and a genuine focus on helping customers win
- Great at building relationships and making things happen
The package:
- Cambridge, hybrid, 1 to 2 days a week in the office
- £50k - £70k DOE, equity, quarterly travel and a genuine say in how the CS function is built
Sound like you? Apply now for immediate consideration.
Senior Customer Success Manager - AI Tools in Cambridge employer: Softweb Resourcing
Join a forward-thinking company that values innovation and collaboration, offering Junior Software Engineers the chance to work on cutting-edge technology in a supportive environment. With industry-leading training, ample opportunities for skill development, and a generous leave policy, this role is perfect for those eager to grow their careers while tackling real-world challenges. Located in a vibrant area, you'll be part of a dynamic team that encourages creativity and problem-solving.
