SoftwareOne is seeking a Service Delivery Manager to own the end-to-end service experience for key clients, ensuring services are delivered on time and to the highest quality standards. You will be the trusted partner, balancing customer satisfaction with delivery excellence and commercial impact.
You will lead cross-functional teams, manage SLAs and KPIs, monitor performance, drive continual service improvement, and identify opportunities to grow client engagements within a hybrid UK-based role.
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Strategic Service Delivery Lead – CSAT & Growth (Hybrid) employer: SoftwareONE
At SoftwareOne, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and continuous learning. Our commitment to employee growth is evident through our diverse training opportunities and the supportive mentorship provided to help you thrive in your role as a Senior Service Delivery Manager. With a flexible work environment and a focus on recognising achievements, we empower our team members to make meaningful contributions while enjoying a fulfilling career in the heart of the UK's technology landscape.
