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- Tasks: Lead process discovery and design best-practice solutions for clients using ServiceNow.
- Company: Join SoftwareOne, where creativity and work-life harmony are at the heart of our culture.
- Benefits: Enjoy flexible working options and a supportive environment that values your happiness.
- Why this job: Be part of a dynamic team that encourages innovation and values authentic self-expression.
- Qualifications: Extensive experience in data analysis, business analysis, and management consulting required.
- Other info: ServiceNow certifications and ITIL knowledge are preferred for this senior role.
The predicted salary is between 43200 - 72000 £ per year.
Here at SoftwareOne, we give you the flexibility to unleash your creativity, without limits. We encourage autonomy and thinking outside the box and we can’t wait to hear your new ideas. Although all businesses say it, we truly believe in work-life harmony. Our people are our greatest asset, and we’ll go the extra mile to ensure you’re happy here. We want our people to be their true authentic selves at all times, because that’s when real creativity happens.
The ServiceNow Business Process Consultant is a senior and key member of the ServiceNow delivery team, responsible for designing and deploying best-practice process solutions that align with our clients' strategic objectives. This role involves leading current-state process discovery, re-engineering workshops, and analysis sessions to identify and implement solutions that enhance organizational efficiency and effectiveness.
What we need to see from you
- Professional Experience: Extensive experience in Data Analysis, Business Analysis, Business Administration, or Finance. Extensive experience in management consulting, process design, or product management consulting. Multiple years of hands-on experience with the ServiceNow platform, working with current releases. Proven experience leading and executing complex strategic and operational initiatives in (large) organizations. Demonstrated expertise in partnering with and advising executives.
- Skills and Competencies: Excellent verbal and written communication skills, with a strong emphasis on customer service, workshop facilitation, and delivering presentations tailored to diverse audiences. Exceptional skills in documenting process designs, business requirements, user stories, process guides, and other project collateral. Strong interpersonal skills with a customer-centric mindset. Experience troubleshooting issues, managing challenging situations, and resolving conflicts.
- Certifications: ServiceNow CIS Certifications in at least three of the following areas: ITSM, ITOM, HAM, SAM, or APM. ITIL V3 or ITIL 4 Foundation Certification is an asset.
Job Function: Software & Cloud
ServiceNow Business Process Consultant employer: SoftwareONE
Contact Detail:
SoftwareONE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Business Process Consultant
✨Tip Number 1
Familiarise yourself with the latest ServiceNow features and updates. Being well-versed in the current releases will not only boost your confidence but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 2
Network with professionals already working in ServiceNow roles or similar positions. Engaging with them can provide you with valuable insights into the company culture and expectations, which can be a game-changer during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've led process design or improvement initiatives in past roles. Tailoring your experiences to align with the responsibilities of the ServiceNow Business Process Consultant will make you stand out.
✨Tip Number 4
Showcase your communication and facilitation skills by preparing to lead a mock workshop or presentation during the interview process. This will highlight your ability to engage with diverse audiences and demonstrate your customer-centric approach.
We think you need these skills to ace ServiceNow Business Process Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in Data Analysis, Business Analysis, and management consulting. Emphasise your hands-on experience with the ServiceNow platform and any relevant certifications.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've led process discovery and re-engineering workshops, showcasing your ability to enhance organisational efficiency.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, include examples of your experience in delivering presentations and facilitating workshops. Highlight your customer-centric mindset and interpersonal skills.
Highlight Relevant Certifications: List your ServiceNow CIS Certifications clearly, ensuring you mention at least three areas of expertise. If you have ITIL V3 or ITIL 4 Foundation Certification, make sure to include that as well, as it is considered an asset.
How to prepare for a job interview at SoftwareONE
✨Showcase Your Experience
Be prepared to discuss your extensive experience in data analysis, business analysis, and management consulting. Highlight specific projects where you've successfully led process design or implemented solutions on the ServiceNow platform.
✨Demonstrate Communication Skills
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. Prepare examples of how you've facilitated workshops or delivered presentations to diverse audiences.
✨Emphasise Customer-Centric Mindset
Illustrate your strong interpersonal skills and customer-centric approach. Share instances where you've managed challenging situations or resolved conflicts, showcasing your ability to maintain a positive relationship with clients.
✨Prepare for Technical Questions
Expect questions related to your hands-on experience with the ServiceNow platform. Brush up on the latest releases and be ready to discuss how you've applied your knowledge in real-world scenarios to enhance organisational efficiency.
