Microsoft Product Manager - CSP

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world‑class learning and development programs. Whether you\’re passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose‑driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Location: Global, near SoftwareOne Office.

As the Product Manager for CSP (Base Platform) at SoftwareOne, you’ll own and shape the engine that drives our global Microsoft cloud business. CSP is the foundation for our Azure, Security, Workplace, Data & AI, Support, Managed Services, and Bundles offerings—and you’re the one making sure that foundation is profitable, scalable, simple to sell, and easy to build on.

You will lead the strategy, catalog, commercial structure, operations readiness, and evolution of our CSP business. Your job: make CSP a powerful platform and a dependable revenue driver, while enabling every other product manager to succeed on top of it.

If you love blending product thinking with commercial insight and operational design, this role puts you right at the center of SoftwareOne’s Microsoft strategy.

Core Responsibilities

• Own and evolve the global CSP offer catalog and pricebook, aligning with Microsoft program and incentive changes.
• Make CSP a strong platform by ensuring SKUs, billing cycles, rules, and promotions support Azure, Security, Workplace, Data & AI, Support, Managed Services, and Bundles.
• Drive commercial and operational performance by tracking revenue, margin, ARPU, churn, and partnering on pricing, discounts, and incentives.
• Prioritize and deliver improvements that reduce complexity and enhance profitability, stability, and scalability across CSP.
• Maintain and execute a clear 3–12 month CSP roadmap, translating changes into actionable requirements for Product Owners, engineering, and operations.
• Gather feedback and use data insights (adoption, churn, incidents, credits) to continuously refine CSP catalog, processes, and operational readiness.

What we need to see from you

• Strong background in Product Management, Commercial Management, Licensing, or cloud/IT, with solid familiarity with Microsoft CSP/NCE.
• Deep understanding of Microsoft licensing fundamentals and Partner Center, including pricebooks, discounts, margins, and operational/commercial trade-offs.
• Excellent stakeholder management, able to work confidently with Finance, Sales Ops, Vendor Management, Operations, Delivery, and peer Product Managers.
• Analytical, data‑driven decision making, using tools like Excel/Power BI, CRM/CPQ, and CSP/billing/portal systems to guide insights and prioritisation.
• Clear, structured communication skills, able to simplify complex programs into scalable, easy‑to‑operate product constructs.
• A product mindset with a bias for simplification, balancing customer experience, profitability, and operational efficiency.

Job Function

Software & Cloud

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision‑making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.