At a Glance
- Tasks: Design and deploy best-practice process solutions for clients using ServiceNow.
- Company: Join a leading tech firm focused on innovative ITSM solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with mentorship and career development opportunities.
- Why this job: Make a real impact by improving business processes and driving operational excellence.
- Qualifications: 5+ years in data analysis or business analysis; experience with ServiceNow is a plus.
The predicted salary is between 60000 - 80000 € per year.
The ServiceNow ITSM Business Process Consultant is a senior key member of the ServiceNow delivery team. They are responsible for designing and deploying best-practices process solutions that help achieve our client’s strategic goals. You will lead current-state ITSM process discovery, re‑engineering workshops, and analysis sessions to identify and develop solutions that impact the organization’s ability to operate with greater efficiency and effectiveness.
How will you make an impact?
- Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.
- Liaise with ITSM Process Owners to educate them on functional capabilities, how to drive operational excellence, and value realization of the ServiceNow platform.
- Drive process definition, re‑engineering, improvement, and gap analysis of current/to‑be processes with ITSM product owner(s), process owners, and other key stakeholders.
- Serve as subject matter expert for Incident, Problem, and Change process areas.
- Engage with cross‑functional teams to design and implement ServiceNow processes.
- Lead requirements workshops including stakeholder interviews, gathering business needs, and analysis of existing use cases.
- Analyze, document, and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
- Manage translation of business requirements and communication of functional requirements to the development team, ensuring best practices and processes are followed.
- Collaborate with the project manager to develop responses to stakeholder requests for scope change, exceptions, and contingency requests.
- Provide input for scoping and estimation activities related to RFPs and SOWs.
- Lead a team of functional analysts, providing day‑to‑day direction, mentorship, coaching, and career direction.
- Promote continuous process improvement practices through process best practices, metrics/KPIs, dashboards, and role accountabilities.
Job Requirements
- Bachelor’s or Master’s degree in business, information systems, business administration, computer science or equivalent. May substitute the equivalent of a combination of education, technical certifications, training, and/or work experience.
- 5+ years’ experience in Data Analysis, Business Analysis, Business administration or finance.
- 4+ years experience in ITSM process design, or product management consulting.
- 2+ years working with the ServiceNow platform on current releases.
- Excellent verbal and written English communication skills with emphasis on customer service and workshop facilitation and presentations of varying content depending on the audience.
- Exceptional skills documenting process design, business requirements, user stories, process guides, and project collateral.
- Strong interpersonal skills with a strong customer‑centric mindset.
- Experience leading/executing complex strategic and operational initiatives at large organizations.
- Experience partnering with and advising executives.
- Experience with troubleshooting problems, handling challenging situations, and conflict resolution.
- ITIL V3 or ITIL 4 Foundations Certification.
- Certified Business Analysis Professional (CBAP) certification is an asset.
- ServiceNow CSA (Certified System Administrator) and CIS‑ITSM Pro are an asset.
ServiceNow Business Process Consultant in London employer: SoftwareONE
As a ServiceNow Business Process Consultant, you will thrive in a dynamic and collaborative work environment that prioritises employee growth and development. Our company offers comprehensive training programs, mentorship opportunities, and a culture of continuous improvement, ensuring that you can enhance your skills while making a significant impact on our clients' operational efficiency. Located in a vibrant area, we provide a supportive atmosphere where innovative ideas are encouraged, and every team member's contribution is valued.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Business Process Consultant in London
✨Network Like a Pro
Get out there and connect with folks in the industry! Attend meetups, webinars, or even local events related to ServiceNow and ITSM. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how you've improved processes or led teams in your previous roles. This is your time to shine and show them why you're the perfect fit for the ServiceNow Business Process Consultant role.
✨Ask Smart Questions
During interviews, come prepared with insightful questions about their current ITSM processes or challenges they face. This not only shows your interest but also positions you as someone who’s already thinking about how to add value to their team.
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace ServiceNow Business Process Consultant in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the ServiceNow Business Process Consultant role. Highlight your ITSM process design experience and any relevant certifications to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've influenced stakeholders or led successful projects in the past. We love a good story!
Showcase Your Communication Skills:Since this role involves liaising with various teams, demonstrate your excellent verbal and written communication skills in your application. Use clear, concise language and make sure to proofread for any errors.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at SoftwareONE
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in the latest ServiceNow features and functionalities. Brush up on your knowledge of ITSM processes, especially Incident, Problem, and Change management. This will not only help you answer technical questions but also demonstrate your expertise to the interviewers.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you led process improvements or managed stakeholder expectations. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Leadership Skills
As a senior consultant, you’ll need to exhibit strong leadership qualities. Be ready to discuss how you’ve mentored teams or led workshops in the past. Highlight your ability to influence stakeholders and drive operational excellence through effective communication and collaboration.
✨Understand the Business Context
Research the company’s strategic goals and how they align with the role. Be prepared to discuss how your experience can help them achieve these goals. This shows that you’re not just focused on the technical aspects but also understand the bigger picture and can contribute to their success.
