Overview
In this role, you will design and launch Microsoft-focused services at a global scale, shaping offerings that support growth acrossregions. You’ll establish governance and operational frameworks to enable scalable service innovation. You’ll partner with Product Management to turn strategy into market-ready solutions and work with cross-functional teams to ensure customer-centric delivery. Join a high-visibility team driving transformation in the Microsoft ecosystem and make a tangible impact on customer journeys.
Responsibilities
- Lead the design, development, and release of new Microsoft-focused services and solutions globally
- Establish governance, processes, and operational frameworks to enable scalable service innovation
- Partner with Product Management to translate strategic priorities into market-ready offerings
- Coordinate and influence regional and global stakeholders to achieve business outcomes
- Collaborate with Sales, Customer Success, Pre-Sales, and Delivery to ensure services meet market needs
- Drive consistency, quality, and continuous improvement across the Microsoft Centre of Excellence service portfolio
Key requirements
- Experience designing, launching, and evolving technology services, managed services, or professional services offerings
- Strong knowledge of the Microsoft ecosystem (Azure, Modern Work, Security, Data & AI, etc.)
- Ability to work across global, matrixed, distributed organizations
- Strong stakeholder management and influencing skills
- Understanding of cloud transformation, governance, and operational excellence
- Familiarity with Agile, Scrum, SAFe, or related methodologies
- Stakeholder management
- Influencing and alignment across diverse teams
- Cross-functional collaboration
- Microsoft ecosystem expertise (Azure, Modern Work, Security, Data & AI, Copilot, Digital Workplace)
- Cloud transformation knowledge
- Governance and operational excellence
Service Design Lead in London employer: SoftwareONE
At SoftwareOne, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and continuous learning. Our commitment to employee growth is evident through our diverse training opportunities and the supportive mentorship provided to help you thrive in your role as a Senior Service Delivery Manager. With a flexible work environment and a focus on recognising achievements, we empower our team members to make meaningful contributions while enjoying a fulfilling career in the heart of the UK's technology landscape.
