At a Glance
- Tasks: Lead the design and launch of innovative Microsoft services globally.
- Company: Join a global AI-powered software solutions provider with a bold vision.
- Benefits: Inclusive culture, career growth opportunities, and a chance to shape technology's future.
- Other info: Collaborate with industry experts and drive service innovation across diverse teams.
- Why this job: Make a real impact by transforming ideas into market-ready offerings.
- Qualifications: Experience in designing tech services and strong knowledge of the Microsoft ecosystem.
The predicted salary is between 63000 - 77000 £ per year.
Why Software One?
Software One and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future.
With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology.
Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here.
Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
The role Are you excited by the opportunity to shape and launch new Microsoft service offerings on a global scale?
Would you like to help drive one of Software One's most significant growth opportunities within the Microsoft ecosystem?
At Software One, our Microsoft Centre of Excellence is at the heart of helping customers unlock the full value of Microsoft's technologies.
As one of Microsoft's largest global partners, we are continuously expanding our portfolio of innovative services and solutions across Azure, Modern Work, Security, Data & AI, Business Applications, Copilot, and Digital Workplace.
We are looking for a Service Design Lead to join our global Microsoft service line team.
Reporting to the Global Service Line Leader, this role will play a key part in designing, building, and launching new services and solutions that support our strategic growth ambitions.
You will work across regions and functions, collaborating with Product Management, Sales, Pre-Sales, Customer Success, and Professional Services teams to transform ideas into scalable, market-ready offerings.
Your focus will be on creating predictable, structured, and effective service development processes that ensure consistent, high-quality experiences for customers worldwide.
Lead the design, development, and release of new Microsoft-focused services and solutions across the global organization.
Establish governance, processes, and operational frameworks that support scalable service innovation.
Partner with Product Management to convert strategic priorities into market-ready offerings.
Collaborate with Sales, Customer Success, Pre-Sales, and Delivery teams to ensure services meet customer and market needs.
Drive consistency, quality, and continuous improvement across the Microsoft Centre of Excellence service portfolio.
What we need to see from you Experience designing, launching, and evolving technology services, managed services, or professional services offerings.
Strong knowledge of the Microsoft ecosystem, including one or more of the following areas: Azure, Modern Work, Security, Data & AI, Business Applications, Copilot, Infrastructure, or Digital Workplace.
Strong stakeholder management and influencing skills with the ability to align diverse teams around shared goals.
Understanding of cloud transformation, modernization, AI adoption, governance, and operational excellence.
Familiarity with Agile, Scrum, SAFe, or other product and program management methodologies.
You will join a highly visible global team responsible for shaping the future of Software One's Microsoft services portfolio.
This is a unique opportunity to influence strategy, build innovative offerings, collaborate with industry experts worldwide, and make a tangible impact on customer transformation journeys.
At Software One, we are committed to creating an inclusive workplace where diverse perspectives, experiences, and ideas help us innovate and grow.
accommodations@softwareone.
At Software One, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Service Design and UX Lead in London employer: SoftwareONE
At SoftwareOne, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and continuous learning. Our commitment to employee growth is evident through our diverse training opportunities and the supportive mentorship provided to help you thrive in your role as a Senior Service Delivery Manager. With a flexible work environment and a focus on recognising achievements, we empower our team members to make meaningful contributions while enjoying a fulfilling career in the heart of the UK's technology landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Service Design and UX Lead in London
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at SoftwareONE for a Service Design and UX Lead, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like SoftwareONE before they go live!
We think you need these skills to ace Service Design and UX Lead in London
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Service Design and UX Lead at SoftwareONE, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work SoftwareONE does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to SoftwareONE. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at SoftwareONE.
How to prepare for a job interview at SoftwareONE
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with SoftwareONE, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. SoftwareONE might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at SoftwareONE!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what SoftwareONE is looking for.
