At a Glance
- Tasks: Lead service delivery, ensuring client satisfaction and operational excellence.
- Company: Join SoftwareOne, a global leader in software and cloud solutions.
- Benefits: Flexible work options, lifelong education, and a supportive mentor.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Make a real impact by enhancing customer experiences and driving service improvements.
- Qualifications: Experience in client-facing roles and strong communication skills required.
SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI. Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape.
The role involves owning the end-to-end service experience, acting as the trusted partner to our clients while ensuring services are delivered seamlessly, on time, and to the highest quality standards.
Key responsibilities:
- Own client relationships and drive exceptional customer satisfaction (CSAT)
- Lead end-to-end service delivery aligned to SLAs, KPIs, and business goals
- Monitor performance, identify improvements, and proactively resolve issues
- Drive continuous service improvement and operational efficiency
- Manage risk, contracts, and service performance reporting
- Partner cross-functionally to deliver and evolve client solutions
- Identify opportunities to expand and grow client engagements
What we need to see from you:
- Multiple years’ experience in client-facing roles, project or program management, or service industry positions
- Strong ability to communicate effectively with clients and internal teams, simplifying complex information into accessible language
- A deep commitment to advocating for clients, gathering feedback, and constantly striving to enhance customer experience
- Capable of motivating and leading teams, ensuring clear communication, effective task delegation, and a positive work environment
- A solid understanding of ITIL principles and best practices, with hands-on experience in service delivery and managing SLAs
If you bring a data-driven mindset, strong stakeholder management, and a passion for service excellence, we would love to hear from you.
What we offer:
- Global company culture
- A mentor who supports your successful start
- President’s Club: Recognition awarded by leadership and your peers
- Flexible work: Do great work from anywhere but also visit local office to deliver excellence in team relationship
- Lifelong education: A variety of training and development opportunities
- Hire to Grow: We optimize our internal structures and feedback culture constantly
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.
Senior Service Delivery Manager in London employer: SoftwareONE
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