At a Glance
- Tasks: Lead and develop a high-performing Customer Success team to enhance customer experiences.
- Company: Join SoftwareOne, a global leader in software and cloud solutions with a vibrant culture.
- Benefits: Flexible work options, lifelong learning opportunities, and recognition for your contributions.
- Other info: Embrace a culture of collaboration, innovation, and continuous improvement.
- Why this job: Shape the future of customer success while making a real impact in a dynamic environment.
- Qualifications: Proven leadership experience in customer-facing roles and a knack for building strong teams.
The predicted salary is between 56700 - 69300 £ per year.
SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.
Are you interested in leading and developing a Customer Success organization, shaping strategy, growing future leaders, and helping customers realize lasting value? Would you enjoy partnering with Sales leadership to create a unified customer-facing organization while influencing business performance, customer value, and long-term success?
As our Sales Support Leader, you will define the strategy, operating model, and direction of our Customer Success function, ensuring exceptional customer outcomes and sustainable business growth. You will lead and develop high-performing teams while aligning Customer Success, Sales, Account Management, and delivery functions to create a seamless customer experience. Working closely with Sales Leadership, you will help Customer Success and Sales operate as one customer-facing organization with shared accountability for customer value, retention, satisfaction, and growth. Through strong leadership, governance, and continuous improvement, you will strengthen organizational effectiveness and customer success across the business.
- Functional Leadership & Organisation Design: Lead and continuously evolve the Customer Success function, operating model, and organisational structure to support business growth, customer segmentation, scalability, and customer outcomes.
- Sales Alignment & Business Partnership: Partner closely with Sales Leadership to operate as a unified customer-facing organisation with shared accountability for customer value, retention, renewals, growth, and advocacy.
- Customer Experience & Customer Success Strategy: Define and execute the Customer Success strategy, operating standards, and governance that deliver consistent, high-quality customer experience across all customer segments.
- People Leadership & Capability Development: Build and lead a high-performing Customer Success organisation through coaching, performance management, succession planning, and leadership development.
- Governance, Performance & Operational Excellence: Define and monitor key performance measures across customer, operational, and organisational outcomes, promoting consistency, accountability, and business impact.
What we need to see from you:
- Proven leadership experience in Customer Success, Account Management, Service Delivery, or a similar customer-facing environment.
- Demonstrated capability in organisational design, workforce planning, and performance management.
- A track record of building high-performing teams and developing leaders and talent.
- Commercial acumen, with a solid understanding of customer retention, renewals, growth, and value realisation.
- The ability to build trusted partnerships across Sales and other customer-facing functions.
- A data-driven approach, translating customer and performance insights into clear priorities and action.
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Sales Support Team Lead in London employer: SoftwareONE
At SoftwareOne, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and continuous learning. Our commitment to employee growth is evident through our diverse training opportunities and the supportive mentorship provided to help you thrive in your role as a Senior Service Delivery Manager. With a flexible work environment and a focus on recognising achievements, we empower our team members to make meaningful contributions while enjoying a fulfilling career in the heart of the UK's technology landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Team Lead in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SoftwareONE. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SoftwareONE before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support Team Lead in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SoftwareONE:Your cover letter is your chance to shine! Tell us why you want to work at SoftwareONE specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SoftwareONE!
How to prepare for a job interview at SoftwareONE
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
