Inside Sales Executive

Operations Manager is the Delivery counterpart to the Account Manager. Plays a key role in the Elite and DSC delivery model. Assigned to strategic account(s) (Elite/DSC). Key to ensuring SoftwareOne maintains the overall customer experience. Accountable for managing escalations. Collaboration with DSC/Sales teams. Responsible for liaising with off-catalogue Independent Software Vendors (ISVs) to process requests to quote cases. Helping the seller with operational tasks to enable the sales team to focus on their core selling activities.

Main functions and responsibilities:

• Client onboarding
• Developing and implementing the delivery strategy for the customer (scoping, quoting, and renewal off‑catalogue)
• Monitoring end‑to‑end delivery process
• Coordinating and supporting a team of Operations Managers (across countries where applicable)
• Improve customer satisfaction by successfully monitoring pending requirements for the assigned account(s) globally and across different teams
• Act as a first point of contact for any customer escalation and work internally with other teams to provide solution and eliminate repetition of problems
• Ensure all SLA in Delivery are met – speed, quality, credit & rebill
• Know customer behavior by demonstrating customer operation knowledge reflected in customer feedback

Job Requirements:

• Customer focused and excellence mindset
• Experience in an IT business
• Proficient with Outlook, Word, Excel, and PowerPoint
• Proven success in an operations management role
• Excellent customer‑oriented communication, organization, follow‑up, multitasking, and time management skills
• Effective comprehension and paraphrasing skills
• Excellent problem solving and consultative skills
• Attention to detail

Nice to have:

• Cloud service experience

Soft Skills:

• Disciplined
• Multi‑tasking
• Excellent organization skills
• Highly motivated and results oriented
• Ability to work in a fast‑paced team sales environment with minimum supervision
• Solid problem solving and consultative skills
• Excellent communication skills, verbal and written

SoftwareOne is a leading global software and cloud solutions provider that is redefining how organizations build, buy, and manage everything in the cloud. By helping clients to migrate and modernise their workloads and applications – and in parallel, to navigate and optimise the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 9,200 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in ninety countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Information Technology
• IT Services and IT Consulting