Are you passionate about owning customer delivery and ensuring exceptional service across complex, strategic accounts?
Do you thrive at the intersection of operations, customer experience, and sales enablement in a fast-paced, global environment?
Acts as the delivery counterpart to the Account Manager, playing a key role in the Elite and DSC delivery model.
Owns delivery for strategic Elite/DSC accounts, ensuring a consistently high customer experience.
Accountable for managing and resolving customer escalations effectively.
Works closely with Sales and DSC teams to enable smooth execution and alignment.
Supports sales by handling operational and off-catalogue ISV activities, allowing sellers to focus on core sales efforts.
Main Responsibilities
- Lead undue onboarding and define delivery strategies, including scoping, quoting, renewals, and off-catalogue requests.
- Monitor and manage_BL_ the end-to-end delivery process, ensuring accuracy, speed, and quality.
- Coordinate and support Operations Managers across multiple countries, where applicable.
- Act as the primary escalation point, driving root-cause resolution and preventing recurring issues.
- Ensure delivery SLAs are consistently met and demonstrate deep customer operational knowledge to drive satisfaction.
Job Requirements
- Strong customer-focused mindset with a commitment to service excellence.
- Proven experience in IT operations or a related IT business environment.
- Demonstrated success in an operations management role, with Acht ownership and accountability.
- Advanced proficiency in Microsoft Office tools (Outlook, Word, Excel, PowerPoint).
- Excellent communication, organization, problem-solving, and attention to detail, withтарының ability to multitask effectively.
Nice to have
- Experience working with cloud services or cloud-based solutions.
- Exposure to software licensing, vendors, or IT service delivery models.
- Familiarity with global or regional delivery operations.
- Experience supporting sales or customer-facing teams.
- Knowledge of ITIL or service management best practices.
Company description
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continually develop their skills through world‑class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose‑driven culture where your ideas matter, your growth is supported, and your career can go global.
Seniority level
Mid‑Senior level
Employment type bahin>
Full‑time
Job function
IT Services and IT Consulting
