At a Glance
- Tasks: Lead transformative ITOM/ITAM projects and design powerful solutions.
- Company: Join a global, AI-powered software and cloud solutions provider.
- Benefits: Empowering culture, world-class learning, and global career opportunities.
- Other info: Inclusive environment welcoming diverse backgrounds and experiences.
- Why this job: Shape the future of technology while making a real impact.
- Qualifications: ServiceNow expertise, strong ITOM focus, and scripting skills required.
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs.
The role
Are you a ServiceNow ITOM expert who thrives on connecting complex data landscapes and turning them into powerful, business-driving solutions? Do you enjoy working at the intersection of CMDB, Discovery, Cloud, and IT Asset data while influencing customers with thought leadership and technical excellence? If so, this is your opportunity to join a high-impact consulting team delivering transformative ServiceNow ITOM and ITAM solutions across EMEA.
Responsibilities
- Lead technical delivery of ITOM/ITAM implementation projects
- Design and configure CMDB, Discovery, Operational Intelligence, and Cloud integrations
- Connect enterprise data sources (Intune, SCCM, JAMF, cloud APIs, security tools, etc.)
- Advise customers on best practices and long-term platform strategy
- Run technical workshops and guide future-state solution design
- Ensure solutions align with ServiceNow standards and deliver measurable outcomes
You’ll work across public/private cloud, enterprise infrastructure, and modern environments — turning complex IT landscapes into trusted, governed CMDB ecosystems.
What we need to see from you
- Multiple years of ServiceNow experience with strong ITOM focus
- Deep knowledge of CMDB, Discovery, and ITIL models
- Experience with cloud platforms (AWS, Azure, GCP)
- Strong infrastructure background (Windows/UNIX, network, compute, storage)
- Scripting skills (PowerShell, Python, JavaScript, etc.)
- Experience with integrations (REST, SOAP, APIs)
- ServiceNow CSA and CIS-ITOM required (CIS-SAM/Discovery a plus)
- Strong consulting mindset, communication skills, and customer focus
- Fluent English
Join us to shape enterprise IT operations across EMEA — combining deep technical expertise with real customer impact.
Accommodations
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you.
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.
ServiceNow Architect employer: SoftwareONE Deutschland GmbH
At SoftwareOne, we pride ourselves on being a global leader in software and cloud solutions, fostering a vibrant work culture that prioritises collaboration, continuous learning, and personal growth. Our hybrid work model allows you to thrive in dynamic locations like Sofia, Bucharest, and London, while our commitment to diversity and inclusion ensures that every voice is heard and valued. Join us to not only advance your career but also make a meaningful impact in the ever-evolving tech landscape.
Contact Details:
SoftwareONE Deutschland GmbH Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Architect
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what SoftwareONE Deutschland GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges SoftwareONE Deutschland GmbH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at SoftwareONE Deutschland GmbH!
✨Direct Apply to SoftwareONE Deutschland GmbH
Let's not forget to apply directly through the SoftwareONE Deutschland GmbH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ServiceNow Architect
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at SoftwareONE Deutschland GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at SoftwareONE Deutschland GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at SoftwareONE Deutschland GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
