At a Glance
- Tasks: Lead client relationships and ensure top-notch service delivery.
- Company: Join a global AI-powered software and cloud solutions provider.
- Benefits: Competitive salary, world-class learning opportunities, and a supportive culture.
- Other info: Diverse team with a commitment to continuous improvement and innovation.
- Why this job: Make a real impact in tech while growing your career globally.
- Qualifications: Experience in client-facing roles and strong communication skills.
The predicted salary is between 60000 - 75000 € per year.
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world‑class learning and development programs. Whether you’re passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose‑driven culture where your ideas matter, your growth is supported, and your career can go global.
The role
Location | United Kingdom
Are you the one clients call when things go wrong – and trust when it matters most? Do you turn service challenges into measurable success? Can you balance delivery excellence with commercial impact?
We’re looking for a Service Delivery Manager (SDM) who thrives at the intersection of customer satisfaction, operational excellence, and business growth. In this role, you’ll own the end‑to‑end service experience, acting as the trusted partner to our clients while ensuring services are delivered seamlessly, on time, and to the highest quality standards.
What you’ll focus on:
- Owning client relationships and driving exceptional customer satisfaction (CSAT)
- Leading end‑to‑end service delivery aligned to SLAs, KPIs, and business goals
- Monitoring performance, identifying improvements, and proactively resolving issues
- Driving continuous service improvement and operational efficiency
- Managing risk, contracts, and service performance reporting
- Partnering cross‑functionally to deliver and evolve client solutions
- Identifying opportunities to expand and grow client engagements
What we need to see from you
Relevant Experience: Multiple year(s) experience in client-facing roles, project or program management, or service industry positions.
Communication Skills: Strong ability to communicate effectively with clients and internal teams, simplifying complex information into accessible language.
Customer‑Centric Mindset: A deep commitment to advocating for clients, gathering feedback, and constantly striving to enhance the customer experience.
Leadership: Capable of motivating and leading teams, ensuring clear communication, effective task delegation, and a positive work environment.
Expertise in ITIL: A solid understanding of ITIL principles and best practices, with hands‑on experience in service delivery and managing SLAs.
If you bring a data‑driven mindset, strong stakeholder management, and a passion for service excellence, we’d love to hear from you.
Accommodations
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, please email. Include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.
Senior Service Delivery Manager in London employer: SoftwareONE Deutschland GmbH
At SoftwareOne, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions innovation and collaboration across our global team. With a strong focus on employee growth through world-class learning programmes, we empower our staff to thrive in their careers while making a meaningful impact in the technology sector. Located in the United Kingdom, our purpose-driven environment ensures that your ideas are valued and your professional development is supported, making it an ideal place for those passionate about service excellence and client relationships.
Contact Detail:
SoftwareONE Deutschland GmbH Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you show them that you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of a Senior Service Delivery Manager. Highlight your customer-centric mindset and leadership skills to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our purpose-driven culture.
We think you need these skills to ace Senior Service Delivery Manager in London
Some tips for your application 🫡
Showcase Your Experience:Make sure to highlight your relevant experience in client-facing roles and service delivery. We want to see how you've turned challenges into successes, so share specific examples that demonstrate your skills and achievements.
Communicate Clearly:Your communication skills are key! Use simple, accessible language to explain complex ideas. Remember, we’re looking for someone who can bridge the gap between technical details and client needs, so keep it straightforward and engaging.
Emphasise Customer-Centricity:We love a candidate with a customer-centric mindset! Share how you’ve advocated for clients in the past and what steps you took to enhance their experience. This shows us you’re not just about delivering services, but also about building relationships.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values while you’re at it.
How to prepare for a job interview at SoftwareONE Deutschland GmbH
✨Know Your Stuff
Before the interview, dive deep into SoftwareOne's services and values. Understand their approach to client relationships and service delivery. This will help you align your experience with their needs and show that you're genuinely interested in the role.
✨Showcase Your Customer-Centric Mindset
Prepare examples that highlight your commitment to customer satisfaction. Think of specific instances where you've turned challenges into successes or improved client relationships. This will demonstrate your ability to advocate for clients effectively.
✨Communicate Clearly
Practice simplifying complex information. During the interview, focus on clear and concise communication. This is crucial for a Service Delivery Manager, as you'll need to convey important details to both clients and internal teams.
✨Demonstrate Leadership Skills
Be ready to discuss your leadership style and how you've motivated teams in the past. Share stories that illustrate your ability to delegate tasks effectively and create a positive work environment, as this is key to driving operational excellence.
