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- Tasks: Join us as an Inside Sales Executive, managing client onboarding and ensuring top-notch customer experiences.
- Company: SoftwareOne is a global leader in software and cloud solutions, transforming how businesses operate in the cloud.
- Benefits: Enjoy a diverse workplace with equal opportunities and a focus on personal growth and development.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction while working in a fast-paced environment.
- Qualifications: Ideal candidates are customer-focused, organised, and have experience in IT operations management.
- Other info: We promote inclusivity and diversity, ensuring a respectful workplace for all employees.
The predicted salary is between 36000 - 60000 £ per year.
SoftwareOne is a leading global software and cloud solutions provider that is redefining how organizations build, buy, and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 9,200 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in ninety countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX.
About the role: Operations Manager is the Delivery counterpart to the Account Manager. Plays a key role in the Elite and DSC delivery model. Assigned to strategic account(s) (Elite/DSC). Key to ensuring SoftwareOne maintains the overall customer experience. Accountable for managing escalations. Collaboration with DSC/Sales teams. Responsible for liaising with off-catalogue Independent Software Vendors (ISVs) to process requests to quote cases. Helping the seller with operational tasks to enable the sales team to focus on their core selling activities.
Main functions and responsibilities:
- Client onboarding
- Developing and implementing the delivery strategy for the customer.
- Scoping, quoting, and renewal (off-catalogue).
- Monitoring E2E delivery process.
- Coordinating and supporting a team of Operations Managers (across countries where applicable).
- Improve customer satisfaction by successfully monitoring pending requirements for the assigned account(s) globally and across different teams.
- Act as a first point of contact for any customer escalation and act upon working internally with other teams to provide solution and eliminate repetition of problems.
- Ensure all SLA in Delivery are met – speed, quality, credit & rebill.
- Know your Customer behaviour by demonstrating Customer operation knowledge that is reflected in the feedback provided by Customer.
What we need to see from you:
- Customer focused and excellence mindset.
- Worked on IT business before.
- Proficient with Outlook, Word, Excel, and Power Point.
- Proven success in an operations management role.
- Excellent (customer oriented) communication, organization, follow up, multitasking, and time management skills.
- Effective comprehension and paraphrasing skills.
- Excellent problem solving and consultative skills.
- Attention to detail.
Nice to have:
- Cloud Service experience.
Soft Skills:
- Disciplined.
- Multi-tasking.
- Excellent organization skills.
- High motivated and results oriented.
- Ability to work in a fast-paced team sales environment with minimum supervision.
- Solid problem solving and consultative skills required.
- Excellent communication skills, verbal and written.
At SoftwareOne we are committed to promoting equal opportunities and an inclusive environment. We value diversity and prohibit discrimination or harassment based on race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected characteristic. We provide equal employment and advancement opportunities based on qualifications, skills, and abilities. Our employees are expected to uphold this policy and treat each other with respect. Any complaints will be promptly investigated, and appropriate action will be taken. We encourage employees to report any discrimination or harassment and actively support our commitment to equal opportunities. Our policy applies to all aspects of employment.
Inside Sales Executive employer: SoftwareONE Deutschland GmbH
Contact Detail:
SoftwareONE Deutschland GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Sales Executive
✨Tip Number 1
Familiarise yourself with SoftwareOne's services and solutions. Understanding their cloud offerings and how they help clients can give you an edge in discussions during interviews, showcasing your genuine interest in the company.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Brush up on your problem-solving skills and prepare examples of how you've successfully managed customer escalations in the past. This will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Showcase your organisational skills by preparing a structured approach to how you would manage multiple accounts and tasks. Being able to articulate this during your interview will highlight your suitability for the fast-paced environment at SoftwareOne.
We think you need these skills to ace Inside Sales Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Inside Sales Executive role at SoftwareOne. Familiarise yourself with their operations model and how it relates to customer experience.
Tailor Your CV: Highlight your relevant experience in operations management and customer service. Use specific examples that demonstrate your problem-solving skills and ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-focused mindset and your proficiency with tools like Outlook, Word, Excel, and PowerPoint. Mention any cloud service experience if applicable.
Proofread Your Application: Ensure your application is free from spelling and grammatical errors. A well-presented application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at SoftwareONE Deutschland GmbH
✨Showcase Your Customer Focus
As an Inside Sales Executive, demonstrating a customer-focused mindset is crucial. Be prepared to share examples of how you've successfully managed customer relationships in the past and how you prioritise their needs.
✨Highlight Your IT Experience
Since the role requires experience in the IT business, make sure to discuss your relevant background. Talk about specific projects or roles where you contributed to operations management or sales support in a tech environment.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've effectively solved problems or handled escalations. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your consultative skills.
✨Exhibit Strong Communication Abilities
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely. Be ready to demonstrate your verbal and written communication skills through your answers and any follow-up questions.
