inside sales

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role involves owning customer delivery and ensuring exceptional service across complex, strategic accounts. You will act as the delivery counterpart to the Account Manager, playing a key role in the Elite and DSC delivery model. Responsibilities include:

• Leading client onboarding and defining delivery strategies, including scoping, quoting, renewals, and off-catalogue requests.
• Monitoring and managing the end-to-end delivery process, ensuring accuracy, speed, and quality.
• Coordinating and supporting Operations Managers across multiple countries, where applicable.
• Acting as the primary escalation point, driving root-cause resolution and preventing recurring issues.
• Ensuring delivery SLAs are consistently met and demonstrating deep customer operational knowledge to drive satisfaction.

What we need to see from you:

• Strong customer-focused mindset with a commitment to service excellence.
• Proven experience in IT operations or a related IT business environment.
• Demonstrated success in an operations management role, with strong ownership and accountability.
• Advanced proficiency in Microsoft Office tools (Outlook, Word, Excel, PowerPoint).
• Excellent communication, organisation, problem-solving, and attention to detail, with the ability to multitask effectively.

Nice to have:

• Experience working with cloud services or cloud-based solutions.
• Exposure to software licensing, vendors, or IT service delivery models.
• Familiarity with global or regional delivery operations.
• Experience supporting sales or customer-facing teams.
• Knowledge of ITIL or service management best practices.

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.