At a Glance
- Tasks: Lead and inspire a high-performing support team to achieve key targets.
- Company: Henry Schein One UK, redefining dental care through technology.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Join a diverse culture that values innovation and continuous development.
- Why this job: Make a real impact by leading a dynamic team in a growing tech company.
- Qualifications: Experience in support roles and team management, with strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
About the Role
Henry Schein One UK is a technology company focused on redefining dental care. As a Team Lead in our Support Team you will manage and inspire a high‑performing group of professionals, working closely with practices and the Support Manager to achieve key targets such as call volume, customer outcomes, NPS and retention.
Responsibilities
- Lead and develop a high‑performing team, motivating and inspiring members to reach and exceed set targets and KPIs.
- Coach team members in best practices, foster a culture of continuous development.
- Ensure all team members have clear, up‑to‑date Individual Development Plans (IDPs) and receive regular performance reviews and meaningful 1:1 conversations.
- Maintain a trusting, collaborative environment, enabling the team to thrive.
- Lead recruitment efforts for the team, identifying and hiring top talent.
- Promote an inclusive and diverse culture in line with Henry Schein One values.
Qualifications
- Experience on a support desk and managing teams through change.
- Ability to collaborate and coordinate work with multiple departments and stakeholders.
- Strong multi‑tasking and organisational skills, with excellent attention to detail.
- Innovative and creative, capable of developing, delivering and evaluating brilliant ideas.
- Credible, confident and articulate, with excellent communication and presentation skills.
- Ability to uncover needs and challenge customer assumptions constructively.
- Excellent independent decision‑making, analysis and problem‑solving skills.
- Highly developed interpersonal and relationship skills.
- Solid experience in coaching, developing and motivating staff.
Team Lead, Software Support - 12 Month FTC in Medway employer: Software of Excellence
At Henry Schein One UK, we pride ourselves on being an exceptional employer that fosters a culture of collaboration and continuous development. As a Team Lead in our Software Support team, you will not only have the opportunity to inspire and develop a high-performing group but also benefit from a supportive environment that values diversity and inclusion. With a focus on employee growth through clear development plans and regular performance reviews, we ensure that our team members are equipped to thrive in their roles while contributing to the innovative transformation of dental care.
StudySmarter Expert Advice🤫
We think this is how you could land Team Lead, Software Support - 12 Month FTC in Medway
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Henry Schein One's values and mission. This will help you connect your experiences with what they stand for, making you a more appealing candidate.
✨Tip Number 2
Show off your leadership skills! Prepare examples of how you've motivated teams in the past. Highlight your coaching techniques and how you've helped team members achieve their goals – this is key for a Team Lead role.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss specific challenges you've faced in support roles and how you tackled them. This will demonstrate your analytical abilities and decision-making prowess.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Team Lead, Software Support - 12 Month FTC in Medway
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your experience in leading and developing teams. We want to see how you've motivated others and helped them achieve their goals, so share specific examples that showcase your leadership style.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Use bullet points where possible to make it easy for us to see your key achievements and skills.
Tailor Your Application:Make sure to customise your application to fit the role. Refer to the job description and align your experiences with the responsibilities and qualifications listed. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Software of Excellence
✨Know the Company Inside Out
Before your interview, make sure you research Henry Schein One UK thoroughly. Understand their mission, values, and recent developments in dental technology. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Team Lead, you'll need to demonstrate your ability to inspire and motivate a team. Prepare examples from your past experiences where you've successfully led a team, coached individuals, or implemented changes that improved performance. Be ready to discuss how you foster a collaborative environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and decision-making skills. Think of specific scenarios where you've had to manage change or resolve conflicts within a team. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Emphasise Your Communication Skills
Given the importance of communication in this role, be prepared to showcase your interpersonal skills. Practice articulating your thoughts clearly and confidently. You might even want to prepare a short presentation on a relevant topic to demonstrate your communication prowess during the interview.
