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For Companies At a Glance
- Tasks: Lead a dynamic support team, driving customer success and achieving targets.
- Company: Join Henry Schein One UK, a top-rated tech company redefining dental care.
- Benefits: Enjoy a flexible work environment, competitive salary, and opportunities for growth.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Experience in support roles and team management is essential.
- Other info: Embrace diversity and creativity in a collaborative culture.
The predicted salary is between 36000 - 60000 £ per year.
About Us
At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI‑driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice. We’re innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world‑class SaaS products. Culture matters to us. Celebrated as one of the ‘Sunday Times UK’s Best Places to Work’ companies, our culture as an inclusive and forward‑thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone.
What We Do
Tech for good! Our SaaS product Dentally solves real‑world problems across three core areas:
- Clinical: AI‑powered diagnostics and note‑taking, giving dentists an extra set of expert eyes on every x‑ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds.
- Practice Management: Automating everything, ensuring dental practices get admin done quicker! Payments, Workflows & Patient Management, 3rd Party Integration, Reporting and Staff Instant Messaging.
- Patient Experience: A digital‑first experience that empowers patients to manage appointments, complete medical forms, and make payments – all from their own device. No more old‑school phone calls and paper forms.
Our Culture
We are problem solvers, not ticket takers, and we champion creative problem‑solving. Customer success is at the heart of everything we do. We strive to ensure that each member of our team, regardless of their department or role, prioritises the success of the customer in every interaction. From our Commercial teams right through to Operations, every area of our business plays an instrumental role in shaping the value of our user’s experience. Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align with customer needs. By delivering top‑tier service, crafting innovative solutions, and offering proactive support, we are not just meeting expectations—we are creating long‑lasting partnerships that drive positive outcomes.
Your Impact
As a Team Lead in the support team, you will work within the team and alongside our practices. Responsible for your team, reporting to and working closely with the Support Manager, you will play a key role in executing our business and departmental strategies. This role requires the ability to lead and inspire your team to achieve set targets (Call targets, customer outcomes, NPS and retention).
What You’ll Do
- Lead and develop a high‑performing team, motivating and inspiring your team to reach and exceed all set targets and KPIs.
- Coach team members in best practices, fostering a culture of continuous development.
- Ensure all team members have clear, up‑to‑date Individual Development Plans (IDPs), and receive regular performance reviews and meaningful 1:1 conversations to support growth, engagement, and accountability.
- Maintain a trusting, collaborative environment, enabling the team to thrive.
- Lead the recruitment efforts for your team, identifying and hiring top talent.
- Promote an inclusive and diverse culture, in line with the Henry Schein One values.
What You’ll Bring With You
- Experience on a support desk and managing teams through change.
- Ability to collaborate and coordinate work with multiple departments and stakeholders.
- Ability to multi‑task and stay organised in a dynamic work environment, with excellent attention to detail.
- Innovative and creative, with the ability to develop, deliver and evaluate brilliant ideas.
- Credible, confident and articulate, with excellent communication and presentation skills.
- Uncover needs, and be able to challenge customer assumptions in a constructive and business‑like fashion.
- Excellent independent decision making, analysis and problem‑solving skills.
- Highly developed interpersonal and relationship skills.
- Excellent verbal and written communication skills.
- Solid experience in coaching, developing and motivating staff.
Diversity
Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal‑opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.
Our Values
- Community
- Each Person is as Important as the Next
- Open Communication
- Diversity & Inclusion
- Caring
- Corporate Citizenship
- Shared Success
- Career
- Ethics
- Recognise Creativity & Encourage it
- People are our Greatest Asset
Our Hiring Process
We’ve made our process as simple as possible whilst also allowing you to meet multiple members of the team, giving us valuable viewpoints on your experience. For most roles, all interviews are via Zoom and we aim to get you through our process in about 2 weeks. We look forward to hearing from you :)
Technical Support Team Lead - 12 months Fixed Term Contract in Gillingham employer: Software of Excellence
Contact Detail:
Software of Excellence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Team Lead - 12 months Fixed Term Contract in Gillingham
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience in leading teams or solving problems.
✨Tip Number 3
Don’t forget to prepare some thoughtful questions for your interviewers. This shows that you’re engaged and serious about the role. Ask about their approach to customer success or how they foster a collaborative environment.
✨Tip Number 4
After your interview, send a thank-you email to express your appreciation for the opportunity. Mention something specific from the conversation to remind them of your enthusiasm and fit for the role. It’s a small gesture that can make a big difference!
We think you need these skills to ace Technical Support Team Lead - 12 months Fixed Term Contract in Gillingham
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let your enthusiasm for tech and innovation shine through. We love candidates who are excited about redefining dental care and can articulate how their skills align with our mission.
Tailor Your Experience: Make sure to highlight your relevant experience in technical support and team leadership. Use specific examples that demonstrate your ability to motivate teams and drive customer success, as these are key to what we do at Henry Schein One.
Be Authentic: We value diversity and authenticity, so don’t be afraid to let your personality come through in your application. Share your unique perspective and how it can contribute to our inclusive culture.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures you’re considered for the role you’re excited about!
How to prepare for a job interview at Software of Excellence
✨Know the Company Inside Out
Before your interview, dive deep into Henry Schein One's mission and values. Understand their SaaS products and how they impact dental care. This knowledge will help you connect your experience to their goals and show that you're genuinely interested in being part of their innovative team.
✨Showcase Your Leadership Skills
As a Technical Support Team Lead, you'll need to inspire and motivate your team. Prepare examples of how you've successfully led teams in the past, focusing on coaching, development, and achieving targets. Highlight your ability to foster a collaborative environment and promote inclusivity.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle dynamic situations. Think of specific scenarios where you've tackled challenges or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Emphasise Customer Success
Henry Schein One prioritises customer success, so be ready to discuss how you've contributed to this in previous roles. Share examples of how you've gone above and beyond to ensure customer satisfaction and how you can bring that mindset to their team.