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For Companies At a Glance
- Tasks: Lead a dynamic support team, driving customer success and achieving targets.
- Company: Join Henry Schein One UK, a top-rated tech company redefining dental care.
- Benefits: Enjoy a flexible work environment, competitive salary, and opportunities for growth.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Experience in support roles and team management is essential.
- Other info: Embrace diversity and creativity in a collaborative culture.
The predicted salary is between 36000 - 60000 £ per year.
About Us
At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI‑driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice. We’re innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world‑class SaaS products. Culture matters to us. Celebrated as one of the ‘Sunday Times UK’s Best Places to Work’ companies, our culture as an inclusive and forward‑thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone.
What We Do
- Tech for good! Our SaaS product Dentally solves real‑world problems across three core areas.
- Clinical AI‑powered diagnostics and note‑taking, giving dentists an extra set of expert eyes on every x‑ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds.
- Practice Management Automating everything, ensuring dental practices get admin done quicker! Payments, Workflows & Patient Management, 3rd Party Integration, Reporting and Staff Instant Messaging.
- Patient Experience A digital‑first experience that empowers patients to manage appointments, complete medical forms, and make payments – all from their own device. No more old‑school phone calls and paper forms.
Our Culture
We are problem solvers, not ticket takers, and we champion creative problem‑solving. Customer success is at the heart of everything we do. We strive to ensure that each member of our team, regardless of their department or role, prioritises the success of the customer in every interaction. From our Commercial teams right through to Operations, every area of our business plays an instrumental role in shaping the value of our user’s experience. Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align with customer needs. By delivering top‑tier service, crafting innovative solutions, and offering proactive support, we are not just meeting expectations—we are creating long‑lasting partnerships that drive positive outcomes.
Your Impact
As a Team Lead in the support team, you will work within the team and alongside our practices. Responsible for your team, reporting to and working closely with the Support Manager, you will play a key role in executing our business and departmental strategies. This role requires the ability to lead and inspire your team to achieve set targets (Call targets, customer outcomes, NPS and retention).
What You’ll Do
- Lead and develop a high‑performing team, motivating and inspiring your team to reach and exceed all set targets and KPIs.
- Coach team members in best practices, fostering a culture of continuous development.
- Ensure all team members have clear, up‑to‑date Individual Development Plans (IDPs), and receive regular performance reviews and meaningful 1:1 conversations to support growth, engagement, and accountability.
- Maintain a trusting, collaborative environment, enabling the team to thrive.
- Lead the recruitment efforts for your team, identifying and hiring top talent.
- Promote an inclusive and diverse culture, in line with the Henry Schein One values.
What You’ll Bring With You
- Experience on a support desk and managing teams through change.
- Ability to collaborate and coordinate work with multiple departments and stakeholders.
- Ability to multi‑task and stay organised in a dynamic work environment, with excellent attention to detail.
- Innovative and creative, with the ability to develop, deliver and evaluate brilliant ideas.
- Credible, confident and articulate, with excellent communication and presentation skills.
- Uncover needs, and be able to challenge customer assumptions in a constructive and business‑like fashion.
- Excellent independent decision making, analysis and problem‑solving skills.
- Highly developed interpersonal and relationship skills.
- Excellent verbal and written communication skills.
- Solid experience in coaching, developing and motivating staff.
Diversity
Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal‑opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.
Our Values
- Community
- Each Person is as Important as the Next
- Open Communication
- Diversity & Inclusion
- Caring
- Corporate Citizenship
- Shared Success
- Career
- Ethics
- Recognise Creativity & Encourage it
- People are our Greatest Asset
Our Hiring Process
We’ve made our process as simple as possible whilst also allowing you to meet multiple members of the team, giving us valuable viewpoints on your experience. For most roles, all interviews are via Zoom and we aim to get you through our process in about 2 weeks. We look forward to hearing from you :)
Team Leader, Software Support - 12 months Fixed Term Contract in Gillingham employer: Software of Excellence
Contact Detail:
Software of Excellence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader, Software Support - 12 months Fixed Term Contract in Gillingham
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Henry Schein One's values and mission. Show us that you’re not just a fit for the role, but also for our vibrant team. A little research goes a long way!
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to team leadership and customer success. We want to see how you handle challenges and inspire your team, so think of examples that showcase your skills.
✨Tip Number 3
Be yourself! We value authenticity and diversity at Henry Schein One. Don’t be afraid to share your unique experiences and perspectives during the interview. It’s all about finding the right fit for both you and us!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you’re genuinely interested in the role and appreciate the opportunity to connect with our team.
We think you need these skills to ace Team Leader, Software Support - 12 months Fixed Term Contract in Gillingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for tech and customer success shine through. We love seeing candidates who are genuinely excited about redefining dental care and making a difference in people's lives.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially in support roles and team leadership. We want to see how your skills align with our mission and values, so don’t hold back on showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate candidates who can communicate effectively, as this is key in our collaborative environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our innovative team!
How to prepare for a job interview at Software of Excellence
✨Know the Company Inside Out
Before your interview, dive deep into Henry Schein One's mission and values. Understand their focus on AI-driven dental care and how they aim to enhance patient experiences. This knowledge will help you align your answers with their goals and show that you're genuinely interested in being part of their innovative team.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to inspire and motivate a team. Prepare examples from your past experiences where you've successfully led a team through challenges or changes. Highlight your coaching techniques and how you've fostered a culture of continuous development among your team members.
✨Emphasise Problem-Solving Abilities
Henry Schein One values creative problem-solving. Be ready to discuss specific instances where you've tackled complex issues, especially in a support environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your thought process and outcomes.
✨Prepare for Collaborative Scenarios
Given the collaborative nature of the role, think about how you've worked with different departments in the past. Be prepared to discuss how you coordinate efforts and communicate effectively across teams. This will demonstrate your ability to thrive in a dynamic work environment and contribute to the company's success.