At a Glance
- Tasks: Lead and inspire a high-performing support team to achieve key targets.
- Company: Henry Schein One UK, redefining dental care through technology.
- Benefits: Inclusive culture, professional development, and opportunities for growth.
- Other info: Join a diverse team that values creativity and ambition.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in support roles and team management, with strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
About the Role
Henry Schein One UK is a technology company focused on redefining dental care. As a Team Lead in our Support Team you will manage and inspire a high‑performing group of professionals, working closely with practices and the Support Manager to achieve key targets such as call volume, customer outcomes, NPS and retention.
Responsibilities
- Lead and develop a high‑performing team, motivating and inspiring members to reach and exceed set targets and KPIs.
- Coach team members in best practices, foster a culture of continuous development.
- Ensure all team members have clear, up‑to‑date Individual Development Plans (IDPs) and receive regular performance reviews and meaningful 1:1 conversations.
- Maintain a trusting, collaborative environment, enabling the team to thrive.
- Lead recruitment efforts for the team, identifying and hiring top talent.
- Promote an inclusive and diverse culture in line with Henry Schein One values.
Qualifications
- Experience on a support desk and managing teams through change.
- Ability to collaborate and coordinate work with multiple departments and stakeholders.
- Strong multi‑tasking and organisational skills, with excellent attention to detail.
- Innovative and creative, capable of developing, delivering and evaluating brilliant ideas.
- Credible, confident and articulate, with excellent communication and presentation skills.
- Ability to uncover needs and challenge customer assumptions constructively.
- Excellent independent decision‑making, analysis and problem‑solving skills.
- Highly developed interpersonal and relationship skills.
- Solid experience in coaching, developing and motivating staff.
Diversity & Inclusion
Henry Schein One is proud to be an equal‑opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We foster creativity and ambition throughout our business and strive to create a flexible, inclusive environment where everyone can thrive.
Team Lead, Software Support - 12 Months FTC in Gillingham employer: Software of Excellence
Henry Schein One UK is an exceptional employer that prioritises employee growth and development within a collaborative and inclusive work culture. As a Team Lead in our Support Team, you will not only inspire a high-performing group but also benefit from a supportive environment that encourages continuous learning and innovation. With a focus on achieving key targets and fostering diversity, we offer a rewarding experience for those looking to make a meaningful impact in the dental technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Team Lead, Software Support - 12 Months FTC in Gillingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Henry Schein One on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and support roles. We recommend using the STAR method to structure your answers – it helps you showcase your experience effectively!
✨Tip Number 3
Show off your passion for dental tech! Research Henry Schein One’s products and values, and be ready to discuss how your skills align with their mission. This will demonstrate your genuine interest in the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the position can leave a lasting impression. Plus, it shows you’re proactive and engaged.
We think you need these skills to ace Team Lead, Software Support - 12 Months FTC in Gillingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Team Lead role. Highlight your experience in managing support teams and how you've inspired others to hit their targets. We want to see how you can bring your unique flair to our team!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past roles that show your ability to coach, motivate, and develop a high-performing team. We love seeing real-life applications of your talents!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who can foster a trusting and collaborative environment, so don’t be afraid to show us who you are and what makes you a great fit for our culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Henry Schein One!
How to prepare for a job interview at Software of Excellence
✨Know Your Team Dynamics
Before the interview, take some time to research team dynamics and management styles. Think about how you can inspire and motivate a high-performing group. Be ready to share examples of how you've successfully led teams in the past.
✨Showcase Your Coaching Skills
Prepare to discuss your experience in coaching and developing team members. Bring specific examples of how you've fostered a culture of continuous development and how you’ve helped individuals achieve their goals through effective feedback and support.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to make independent decisions or solve complex problems. Be ready to explain your thought process and how you approached these challenges, especially in a support desk environment.
✨Emphasise Diversity and Inclusion
Henry Schein One values diversity and inclusion, so be prepared to discuss how you promote an inclusive culture within your teams. Share any initiatives you've led or participated in that support these values and how they contributed to team success.
