Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire a high-performing support team to achieve key targets.
- Company: Henry Schein One UK, redefining dental care through technology.
- Benefits: Inclusive culture, professional development, and a collaborative environment.
- Other info: Join a diverse team that values creativity and ambition.
- Why this job: Make a real impact in a dynamic tech company focused on innovation.
- Qualifications: Experience in support roles and team management required.
The predicted salary is between 40000 - 50000 £ per year.
About the Role
Henry Schein One UK is a technology company focused on redefining dental care. As a Team Lead in our Support Team you will manage and inspire a high‑performing group of professionals, working closely with practices and the Support Manager to achieve key targets such as call volume, customer outcomes, NPS and retention.
Responsibilities
- Lead and develop a high‑performing team, motivating and inspiring members to reach and exceed set targets and KPIs.
- Coach team members in best practices, foster a culture of continuous development.
- Ensure all team members have clear, up‑to‑date Individual Development Plans (IDPs) and receive regular performance reviews and meaningful 1:1 conversations.
- Maintain a trusting, collaborative environment, enabling the team to thrive.
- Lead recruitment efforts for the team, identifying and hiring top talent.
- Promote an inclusive and diverse culture in line with Henry Schein One values.
Qualifications
- Experience on a support desk and managing teams through change.
- Ability to collaborate and coordinate work with multiple departments and stakeholders.
- Strong multi‑tasking and organisational skills, with excellent attention to detail.
- Innovative and creative, capable of developing, delivering and evaluating brilliant ideas.
- Credible, confident and articulate, with excellent communication and presentation skills.
- Ability to uncover needs and challenge customer assumptions constructively.
- Excellent independent decision‑making, analysis and problem‑solving skills.
- Highly developed interpersonal and relationship skills.
- Solid experience in coaching, developing and motivating staff.
Diversity & Inclusion
Henry Schein One is proud to be an equal‑opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We foster creativity and ambition throughout our business and strive to create a flexible, inclusive environment where everyone can thrive.
Team Lead, Software Support - 12 Month FTC in Gillingham employer: Software of Excellence
Contact Detail:
Software of Excellence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Lead, Software Support - 12 Month FTC in Gillingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Henry Schein One. Understanding their values and how they operate will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your leadership stories! Since this role is all about managing and inspiring a team, think of specific examples where you've led a group to success. Be ready to share how you motivated your team and achieved targets in previous roles.
✨Tip Number 3
Show off your coaching skills! Prepare to discuss how you've developed team members in the past. Highlight any strategies you've used to foster a culture of continuous development and how you’ve helped individuals reach their potential.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready. This shows your interest in the role and helps you gauge if the company is the right fit for you. Plus, it’s a great way to demonstrate your collaborative spirit!
We think you need these skills to ace Team Lead, Software Support - 12 Month FTC in Gillingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing teams and supporting customers. We want to see how your skills align with our values and the role's requirements.
Showcase Your Leadership Skills: In your application, emphasise your ability to inspire and motivate a team. Share examples of how you've developed high-performing teams and fostered a culture of continuous improvement.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so make sure your application is easy to read and highlights your key achievements without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you can ensure it reaches us quickly and securely, plus you'll find all the details about the role in one place!
How to prepare for a job interview at Software of Excellence
✨Know the Company Inside Out
Before your interview, make sure you research Henry Schein One UK thoroughly. Understand their mission, values, and recent developments in dental technology. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Team Lead, you'll need to demonstrate your ability to inspire and motivate a team. Prepare examples from your past experiences where you've successfully led a team, coached individuals, or implemented changes that improved performance. Be ready to discuss how you foster a collaborative environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and decision-making skills. Think of specific scenarios where you've had to manage change or resolve conflicts within a team. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Your Communication Skills
Strong communication is key for this role. Be prepared to discuss how you’ve effectively communicated with different stakeholders in the past. Highlight your experience in conducting performance reviews and 1:1 conversations, as well as how you ensure clarity and understanding within your team.